Portfolio lettings administrator

Cluttons; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading property management firm based in London seeks a Portfolio Lettings Administrator to provide comprehensive administrative support to the Property Managers. The role involves managing tenancy agreements, maintaining property records, and ensuring excellent client relations while working in a dynamic environment. Candidates must have some property management experience, strong interpersonal skills, and be proficient in MS Office. The position offers opportunities for career development and a supportive workplace culture.

Benefits

25 days holiday, increasing with service

Enhanced pension scheme

Life assurance

Interest free season ticket loans

Cycle to work scheme

Employee Assistance Programme

Flexible benefits policy

Qualifications

• Must have some property management experience in a similar role.
• Ability to work under pressure and prioritise workload.
• Strong team ethic and ability to work independently.

Responsibilities

• Provide administrative support to Property Managers across 300 tenancies.
• Liaise with team for tenancy progress and renewal processes.
• Deliver excellent customer service and maintain relationships with clients.

Skills

Interpersonal Skills

Initiative

Teamwork

Customer Service

Professional Communication

Tools

MS Office

Job description

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Client:

Cluttons

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fd92b7be4992

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

The role

Provide administrative support to the Property Managers in the portfolio team across circa 300 tenancies. The Portfolio Lettings Administrator involves providing a wide range of support functions for the team, including liaising with the team to progress tenancies, dealing with renewals, speaking to landlords and tenants as well as dealing with a third parties

Requirements

• Draw up tenancy agreements, contracts, and relevant Lettings Administration
• Maintain the computerised property records system
• Build relationships with landlords and tenants
• Raise invoices as required
• Be a first approver for service partner invoices and disputing/investigating these where required
• Provide general administrative support to managers and team
• Book EPC’s, EICR’s, check-in inventories, gas safety’s and cleans as necessary
• Complete ‘right to rent’ checks
• Carry out referencing checks on tenants
• Prepare section 21, 8, 48 notices with prescribed information for review by property manager as and when required
• Deliver excellent customer service and communication
• Build trusted relationships with colleagues, clients, tenants and service partners
• Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole

Requirements

• Must have some property management experience in a similar role
• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
• Ability to prioritise workload and work effectively in a high-pressured environment
• Ability to deal with difficult situations
• Ability to work under pressure
• A proficiency in the use of MS Office including Outlook, Word, and Excel
• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
• Working on own initiative without close supervision and as part of a team
• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes
• Hybrid working - to give you the flexibility you need
• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted private medical insurance
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.