Property & Lettings Coordinator

Pinnacle Group; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

Pinnacle Group is seeking a Property Coordinator who will manage the administration of customer portals, oversee incoming repair requests, and maintain high-quality customer service. This remote role requires strong organizational and administrative skills, alongside prior experience in social housing. A commitment to the company's values of Trust, Respect, and Excellence is essential.

Benefits

Flexible Working Arrangements

Private Medical Insurance

Enhanced Pension Scheme

Cycle to Work Scheme

Childcare Assistance

Retail Discounts

Qualifications

• Prior social housing experience.
• Excellent administrative skills.
• Ability to meet deadlines.

Responsibilities

• Manage client's customer portal and site mailboxes.
• Lead on incoming repair cases and raise repairs.
• Support with client KPI reports.

Skills

Administrative skills

Organizational skills

Job description

Pinnacle Group are looking to recruit a Property Coordinator to aid in the smooth operation of our property management services. This position involves managing site mailboxes, responding to housing management enquiries, and delegating more complex issues to Property Managers. The role also includes working on the client portal to allocate cases and repairs, handling invoices, sending complaint acknowledgements, and overseeing the mutual exchange process alongside Property Managers.

This is a remote based role with the working hours of Monday - Friday 9am - 5.30pm.

The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Lead and manage the administration of the client's customer portal and site mailboxes. Responding to housing management queries and allocating cases to the Property Managers and Income Team where applicable. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
• Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
• Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
• Send complaint acknowledgements and assign them to Property Managers
• Communicate clearly and effectively with residents, managing the digital customer contact.
• Manage the nominations and lettings process, request applicants from Local Authorities, progress through tenancy application and referencing and conduct tenancy sign ups

Key requirements:

• Prior social housing experience
• Understanding of nominations and mutual exchanges
• Excellent administrative skills
• Ability to meet deadlines with strong organisational skills

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme