Delivery and Improvement Officer

Civic Recruitment Limited; Hereford; On-site; GBP 35,000 - 48,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

Hereford, United Kingdom-based Civic Recruitment Limited is seeking a Delivery and Improvement Officer – Interim to support transformation and service improvement within the Community Wellbeing Directorate. The role focuses on coordinating programs, governance, reporting, and stakeholder engagement to deliver better outcomes for residents.

The successful candidate will manage multiple priorities in a fast-paced environment, with hybrid working arrangements across Plough Lane office and remote

Qualifications

• Strong understanding of project management methodologies and governance frameworks.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Ability to produce high-quality reports and documentation.
• Excellent communication and stakeholder engagement skills.
• Ability to prioritise workload and meet tight deadlines.
• Proactive, collaborative, and solution-focused mindset.

Responsibilities

• Support the delivery of transformation programs and service improvement plans
• Coordinate project activities, including governance, reporting, risk management, and documentation
• Collaborate with Senior Responsible Officers to track progress and outcomes
• Develop clear and concise reports, briefings, and decision-making documentation
• Engage with stakeholders across services to support continuous improvement initiatives
• Assist in planning and delivering workshops, meetings, and program communications
• Monitor and track project milestones, ensuring deadlines and deliverables are met
• Contribute to risk identification and support the implementation of mitigation strategies
• Maintain accurate project records and ensure information is current and accessible

Skills

Project management

Governance

Reporting

Stakeholder engagement

Time management

Analytical

Communication

Prioritisation

Microsoft Office

Documentation

Tools

MS Project

Excel

PowerPoint

Job description

Hereford, United Kingdom | Posted on 25/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Job Title: Delivery and Improvement Officer – Interim

Contract Type:

3–6 Month Contract

Location:

Hybrid Working

Hours:

Full Time (37 Hours)

Previous Local Authority / Council Experience

Job Purpose

The Delivery and Improvement Officer is instrumental in supporting the successful execution of transformation and service improvement initiatives within the Community Wellbeing Directorate, particularly in adult social care. Operating in a dynamic and collaborative setting, the role involves coordinating programs, monitoring progress, and ensuring effective governance and reporting. This position is crucial for driving continuous improvement and delivering impactful outcomes that enhance services for residents. The ideal candidate is proactive, organized, and possesses strong communication skills, with the ability to manage multiple priorities under tight deadlines.

Key Responsibilities

• Support the delivery of transformation programs and service improvement plans
• Coordinate project activities, including governance, reporting, risk management, and documentation
• Collaborate with Senior Responsible Officers to track progress and outcomes
• Develop clear and concise reports, briefings, and decision-making documentation
• Engage with stakeholders across services to support continuous improvement initiatives
• Assist in planning and delivering workshops, meetings, and program communications
• Monitor and track project milestones, ensuring deadlines and deliverables are met
• Contribute to risk identification and support the implementation of mitigation strategies
• Maintain accurate project records and ensure information is current and accessible

Experience Required

• Experience in a project or program delivery environment
• Proven experience in a fast-paced setting managing multiple priorities
• Experience supporting transformation programs or service improvement initiatives
• Experience working with stakeholders across multiple departments
• Experience within local government or adult social care (highly desirable)

Qualifications & Skills

• Strong understanding of project management methodologies and governance frameworks
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Ability to produce high-quality reports and documentation
• Excellent communication and stakeholder engagement skills
• Ability to prioritise workload and meet tight deadlines
• Proactive, collaborative, and solution-focused mindset
• Competent in using Microsoft Office and project tracking tools
• Adaptable and able to work effectively in a dynamic environment

Additional Information

• Working Pattern: Hybrid (Plough Lane office & remote working)
• Fast-paced transformation-focused environment