Portering & Security Services Manager

NHS Scotland; Glasgow; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Study bursaries

NHS Pension Scheme

Learning opportunities

Discounts and employee support

Job summary

NHSGGC in Glasgow is recruiting an Assistant Portering & Security Manager to lead the day-to-day delivery of Portering and Security Services across Glasgow Royal Infirmary and Lightburn Hospital. You will oversee frontline teams and ensure safe, patient-centred service delivery.

The role requires strong leadership, experience in staff management, and a solid grasp of Health & Safety practices; you will promote continuous improvement and work closely with clinical colleagues and stakeholders.

Qualifications

• Facilities qualification such as City & Guilds, SVQ or equivalent relevant experience.
• Experience managing staff including recruitment, attendance management, performance management and employee relations matters.
• Strong leadership, organisational and problem-solving skills with the ability to work independently and prioritise competing demands.
• Good knowledge of Portering and Security Services and an understanding of service delivery within a complex operational environment.
• Knowledge of Health & Safety legislation, COSHH, manual handling procedures and Infection Prevention and Control practices.
• Excellent verbal, written and IT skills with the ability to communicate effectively with a wide range of colleagues and stakeholders.
• Ability to remain calm and make informed decisions in unpredictable situations while promoting teamwork and continuous improvement.

Responsibilities

• Support the operational management and delivery of Portering and Security Services across hospital sites, ensuring high-quality service provision at all times.
• Lead, develop and motivate supervisory and operational staff to achieve excellent performance and service standards.
• Manage staff attendance, performance, training and wellbeing in line with NHS policies and procedures.
• Respond effectively to operational challenges, incidents and service demands to ensure continuity of patient-focused services.
• Monitor quality standards, audits, performance data and improvement plans to drive continuous service enhancement.
• Build positive working relationships with clinical teams, patients, visitors and external stakeholders to support effective service delivery.
• Promote compliance with Health & Safety, Infection Prevention and Control, Fire Safety and other statutory and organisational requirements.

Skills

Staff management

Leadership

Portering

Security services

Health & Safety

COSHH

Infection prevention

IT skills

Communication

Education

Facilities qualification such as City & Guilds, SVQ or equivalent

Job description

NHSGGC in Glasgow is recruiting an Assistant Portering & Security Manager to lead the day-to-day delivery of Portering and Security Services across Glasgow Royal Infirmary and Lightburn Hospital. You will oversee frontline teams and ensure safe, patient-centred service delivery.

The role requires strong leadership, experience in staff management, and a solid grasp of Health & Safety practices; you will promote continuous improvement and work closely with clinical colleagues and stakeholders.