Assistant Portering & Security Manager - Facilities

NHS Scotland; Glasgow; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Study bursaries

NHS Pension Scheme

Learning opportunities

Discounts and employee support

Job summary

NHSGGC in Glasgow is recruiting an Assistant Portering & Security Manager to lead the day-to-day delivery of Portering and Security Services across Glasgow Royal Infirmary and Lightburn Hospital. You will oversee frontline teams and ensure safe, patient-centred service delivery.

The role requires strong leadership, experience in staff management, and a solid grasp of Health & Safety practices; you will promote continuous improvement and work closely with clinical colleagues and stakeholders.

Qualifications

• Facilities qualification such as City & Guilds, SVQ or equivalent relevant experience.
• Experience managing staff including recruitment, attendance management, performance management and employee relations matters.
• Strong leadership, organisational and problem-solving skills with the ability to work independently and prioritise competing demands.
• Good knowledge of Portering and Security Services and an understanding of service delivery within a complex operational environment.
• Knowledge of Health & Safety legislation, COSHH, manual handling procedures and Infection Prevention and Control practices.
• Excellent verbal, written and IT skills with the ability to communicate effectively with a wide range of colleagues and stakeholders.
• Ability to remain calm and make informed decisions in unpredictable situations while promoting teamwork and continuous improvement.

Responsibilities

• Support the operational management and delivery of Portering and Security Services across hospital sites, ensuring high-quality service provision at all times.
• Lead, develop and motivate supervisory and operational staff to achieve excellent performance and service standards.
• Manage staff attendance, performance, training and wellbeing in line with NHS policies and procedures.
• Respond effectively to operational challenges, incidents and service demands to ensure continuity of patient-focused services.
• Monitor quality standards, audits, performance data and improvement plans to drive continuous service enhancement.
• Build positive working relationships with clinical teams, patients, visitors and external stakeholders to support effective service delivery.
• Promote compliance with Health & Safety, Infection Prevention and Control, Fire Safety and other statutory and organisational requirements.

Skills

Staff management

Leadership

Portering

Security services

Health & Safety

COSHH

Infection prevention

IT skills

Communication

Education

Facilities qualification such as City & Guilds, SVQ or equivalent

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

As an Assistant Portering & Security Manager, you will play a vital role in supporting the delivery of safe, effective, and high-quality patient care across Glasgow Royal Infirmary and Lightburn Hospital. Working within our Facilities team, you will lead and support the day-to-day management of Portering and Security Services, ensuring services run efficiently and consistently. This is an excellent opportunity to join NHS Greater Glasgow and Clyde, Scotland's largest health board, where your contribution will directly impact patient experience and operational excellence. We are looking for a motivated and approachable leader who thrives in a fast-paced environment and is passionate about service improvement, teamwork, and delivering outstanding standards.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

• Glasgow Royal Infirmary
• Full-time, permanent
• Monday and Tuesday 10:00 to 18:00, Wednesday 10:00 to 16:30, Thursday and Friday 10:00 to 18:00 with a half-hour unpaid lunch break

Key Responsibilities

• Support the operational management and delivery of Portering and Security Services across hospital sites, ensuring high-quality service provision at all times
• Lead, develop and motivate supervisory and operational staff to achieve excellent performance and service standards
• Manage staff attendance, performance, training and wellbeing in line with NHS policies and procedures
• Respond effectively to operational challenges, incidents and service demands to ensure continuity of patient-focused services
• Monitor quality standards, audits, performance data and improvement plans to drive continuous service enhancement
• Build positive working relationships with clinical teams, patients, visitors and external stakeholders to support effective service delivery
• Promote compliance with Health & Safety, Infection Prevention and Control, Fire Safety and other statutory and organisational requirements

Knowledge, training, qualifications and/or experience required to do the job

• Facilities qualification such as City & Guilds, SVQ or equivalent relevant experience
• Previous experience of managing staff including recruitment, attendance management, performance management and employee relations matters
• Strong leadership, organisational and problem-solving skills with the ability to work independently and prioritise competing demands
• Good knowledge of Portering and Security Services and an understanding of service delivery within a complex operational environment
• Knowledge of Health & Safety legislation, COSHH, manual handling procedures and Infection Prevention and Control practices
• Excellent verbal, written and IT skills with the ability to communicate effectively with a wide range of colleagues and stakeholders
• Ability to remain calm and make informed decisions in unpredictable situations while promoting teamwork and continuous improvement

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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