Portering Manager

Mitie Cleaning & Hygiene Services; Royal Borough of Kingston upon Thames; On-site; GBP 34,000 - 42,000; Full time

Job summary

Mitie is recruiting a Portering Manager to lead the portering service at Kingston Hospital. You will oversee staffing, ensure safe, efficient and patient‑focused delivery of portering activities, and maintain NHS and Mitie standards to support patient flow and hospital operations.

The role requires managing rotas, performance reviews, and compliance with Health & Safety, Infection Prevention, and COSHH, with strong stakeholder collaboration across clinical teams and estates.

Qualifications

• Experience in managing teams, coordinating rotas, performance reviews.
• Ideally worked in healthcare, logistics, hospitality or facilities management environments.
• Strong communication and leadership skills.
• Organised, professional, resilient, and customer focused.
• Able to work under pressure and manage competing priorities in a busy healthcare environment.

Responsibilities

• Manage the staffing rotas, annual leave and absence cover for the team.
• Conduct one-to-ones, appraisals and probation reviews of your team.
• Ensure compliance with Health and Safety, Infection Prevention and Control, COSHH and contractual obligations.
• Develop relationships with stakeholders, clinical teams, Estates and Facilities teams and Mitie management.
• Achieve SLA/KPI targets, compliance completion rates, audit scores, patient satisfaction, attendance, vacancy management, budget control and Health & Safety performance.

Skills

Team leadership

Rotas & absence management

Performance reviews

Stakeholder management

Communication & influencing

Pressure with competing priorities

Job description

Better places, thriving communities.

Better places, thriving communities.

Join Mitie – the future of high performing places.

ROLE: Portering Manager

HOURS: Monday to Friday, 40 hours

LOCATION: Kingston Hospital - Kingston Upon Thames - Galsworthy Road

Mitie have a new opportunity for a Portering Manager to support the team at The Kingston Hospital! You will be responsible for the leadership, management and continuous improvement of the Portering Service across the Hospital.

You will also ensure safe, efficient and patient-focused delivery of all portering activities whilst maintaining compliance with NHS, Trust and Mitie standards. The role plays a critical part in supporting patient flow, clinical services and the wider hospital operation.

Main Duties

• Manage the staffing rotas, annual leave and absence cover for the team,
• Conduct one-to-ones, appraisals and probation reviews of your team,
• Ensure compliance with all statutory & contractual obligations including Health and Safety, Infection Prevention and Control, COSHH, etc.
• Develop effective working relationships with stakeholders, clinical teams, Estates and Facilities teams and Mitie operational management,
• Achievement of SLA/KPI targets, compliance completion rates, audit scores, patient satisfaction levels, attendance levels, vacancy management, budget control and Health & Safety performance.

What We Are Looking For

• Experience in managing teams, coordinating rotas, holiday cover, performance reviews,
• Ideally worked in healthcare, logistics, hospitality or facilities management environments,
• Strong communication and leadership skills,
• Organised, professional, resilient, and customer focused,
• Able to work under pressure and manage competing priorities in a busy healthcare environment,

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to an Enhanced criminal record check with appropriate barred list checks and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.

This role is considered regulated activity and therefore subject to the following: It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. adults, children or both).

This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to an Enhanced criminal record check with appropriate barred list checks and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.

This role is considered regulated activity and therefore subject to the following:

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. adults, children or both).

This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Documents

• Mitie Safeguarding Policy.pdf (404.58 KB)