Catering Operative

Mitie Cleaning & Hygiene Services; West Midlands; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Salary Finance scheme

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is hiring a Catering Assistant on a permanent basis to work as a Catering Operative Bank Staff at Russell's Hall Hospital. Shift hours are 3.15-6.45, 5 days a week with weekend coverage. Pay is 12.71 per hour. You will deliver high-quality patient catering and maintain hygiene standards across wards.

Excellent communication with patients and staff is essential. Training will be provided, and safeguarding policies apply.

Qualifications

• Good understanding of spoken and written English.
• Able to communicate clearly with patients, visitors and colleagues.
• Capable of reading and following written instructions and procedures.

Responsibilities

• Prepare catering areas, trolleys and equipment for meal services and keep areas clean.
• Serve meals to patients, ensuring correct meals and dietary requirements are followed.
• Clear services, wash equipment and maintain hygiene standards.
• Follow food safety, allergens, infection control and health & safety procedures.
• Interact professionally with patients and staff, maintaining privacy and dignity.

Skills

English communication

Patient-focused service

Reading procedures

Job description

Better places, thriving communities.

Better places, thriving communities.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Catering Assistant who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.
Contract: Permanent
Type: Catering Operative Bank Staff
Hours: 3.15-6.45, 5 out of 7 Days (Weekends will be included) Flexibility is needed.
Pay: 12.71 per hour
Location: Russell's Hall Hospital
Are you passionate about providing a high-quality patient catering service and helping to make a positive difference to patients during their hospital stay?

Role Responsibilities

• Prepare catering areas, trolleys and equipment ready for meal services and ensure areas are kept clean and organised.
• Serve meals and refreshments to patients, ensuring the correct meals, portions and dietary requirements are followed.
• Clear meal services, wash catering equipment and maintain high standards of cleanliness and hygiene.
• Follow all procedures relating to food safety, allergens, infection prevention and control, health & safety and safe working practices.
• Communicate professionally and respectfully with patients, ward staff, visitors, colleagues and managers, maintaining patient dignity and confidentiality at all times.
• Work flexibly across different wards and the RDU to provide cover in line with service requirements.

Essential Requirements

• Good understanding of spoken and written English.
• Able to communicate clearly and effectively with patients, visitors, and colleagues.
• Capable of reading and following written instructions, procedures, and documentation accurately.

Safeguarding
As this role involves working directly with patients, including vulnerable adults, all employees have a responsibility to promote and protect patient safety and wellbeing.
The successful candidate will be required to work in accordance with the Care Act 2014, Safeguarding Vulnerable Groups Act 2006, and relevant Mitie and hospital safeguarding policies and procedures.

You Will Be Expected To

• Understand your responsibility to safeguard vulnerable patients from abuse, neglect or harm.
• Remain alert to any signs or concerns relating to a patient's safety, welfare or wellbeing.
• Report any safeguarding concerns immediately through the appropriate hospital and Mitie reporting procedures.
• Maintain patient dignity, respect, privacy and confidentiality at all times.
• Maintain appropriate professional boundaries when interacting with patients.
• Complete all required safeguarding and mandatory training and follow relevant policies and procedures while working on wards and within the RDU.

What We're Looking For

We are looking for someone who is reliable, caring, professional and approachable, with good communication and customer service skills. You should be comfortable working around patients and understand the importance of delivering a respectful service within a healthcare environment.
Previous catering or healthcare experience is desirable but not essential, as training will be provided. You must be able to follow procedures, work independently and as part of a team, communicate effectively and be flexible to support different wards and the RDU when required.

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to a Standard criminal record check and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.
This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Documents

• Mitie Safeguarding Policy.pdf (404.58 KB)

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