Portering Manager

Mitie; Royal Borough of Kingston upon Thames; On-site; GBP 42,000 - 52,000; Full time

Job summary

Mitie Group at Kingston Hospital in Kingston upon Thames is seeking a Portering Manager to lead the portering service and deliver patient-focused support in a NHS environment.

You will oversee staffing, compliance with NHS, Trust and Mitie standards, and work to improve patient flow and operational efficiency within the hospital. Strong leadership and stakeholder engagement are essential.

Qualifications

• Experience leading portering or facilities teams in healthcare or similar settings.
• Strong communication and leadership skills.
• Ability to manage competing priorities in a busy healthcare environment.

Responsibilities

• Manage staffing rotas, annual leave and absence cover.
• Conduct performance reviews and appraisals.
• Ensure compliance with Health & Safety, infection control and statutory obligations.
• Develop relationships with stakeholders, clinical teams and facilities.
• Achieve SLA/KPI targets and monitor patient satisfaction.

Skills

Team management

Rotas planning

Communication

Leadership

Customer focus

Job description

Join Mitie – the future of high performing places.

ROLE: Portering Manager

HOURS: Monday to Friday, 40 hours

LOCATION: Kingston Hospital - Kingston Upon Thames - Galsworthy Road

Mitie have a new opportunity for a Portering Manager to support the team at The Kingston Hospital! You will be responsible for the leadership, management and continuous improvement of the Portering Service across the Hospital.

You will also ensure safe, efficient and patient-focused delivery of all portering activities whilst maintaining compliance with NHS, Trust and Mitie standards. The role plays a critical part in supporting patient flow, clinical services and the wider hospital operation.

Main duties:

• Manage the staffing rotas, annual leave and absence cover for the team,
• Conduct one-to-ones, appraisals and probation reviews of your team,
• Ensure compliance with all statutory & contractual obligations including Health and Safety, Infection Prevention and Control, COSHH, etc.
• Develop effective working relationships with stakeholders, clinical teams, Estates and Facilities teams and Mitie operational management,
• Achievement of SLA/KPI targets, compliance completion rates, audit scores, patient satisfaction levels, attendance levels, vacancy management, budget control and Health & Safety performance.

What we are looking for:

• Experience in managing teams, coordinating rotas, holiday cover, performance reviews,
• Ideally worked in healthcare, logistics, hospitality or facilities management environments,
• Strong communication and leadership skills,
• Organised, professional, resilient, and customer focused,
• Able to work under pressure and manage competing priorities in a busy healthcare environment,

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to an Enhanced criminal record check with appropriate barred list checks and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.

This role is considered regulated activity and therefore subject to the following: It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. adults, children or both).

This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the filtering rules) in order to assess their suitability to work with children or vulnerable adults.