Porter CDH

John Lewis Partnership; England; Remote; GBP 21,000 - 27,000; Full time

Job summary

John Lewis Partnership is seeking a Customer Delivery Porter to deliver, assemble and install products directly in customers' homes from the Network Customer Delivery Hub. You will start from the hub, support loading, manage route deliveries using a Partner Device, and demonstrate product operation to customers.

The role emphasises customer-focused service, safety, and compliance with working time regulations, with two shift patterns and a 41-hour week over four days. DBS and vetting may apply.

Qualifications

• Ability to manage the physical demands of the role, including lifting and handling large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.
• Strong communication skills and a customer-centric mindset.

Responsibilities

• Act as an ambassador for John Lewis, keeping customer service as the top priority and delivering an outstanding experience.
• Start your shift at the delivery hub and assist the warehouse team with loading the lorry for the day’s scheduled routes.
• Manage deliveries and installations in route order using a Partner Device.
• Demonstrate respect and courtesy for customers' homes, handling unexpected situations calmly to find the best solutions.
• Support the driver in safely installing, assembling, and disconnecting free-standing appliances, furniture, and TVs.
• Efficiently demonstrate how newly installed products work and stay updated on new products and technologies.
• Maintain a safe working environment by adhering to Health & Safety guidance, manual handling procedures, and GDPR requirements.
• Keep delivery vehicles clean at all times and report any accidents, incidents, or near misses immediately to the management team.

Skills

Physical stamina

Customer-centric mindset

Job description

About the role

As a Customer Delivery Porter, you will be the face of the John Lewis & Partners brand. Operating out of our Network Customer Delivery Hub, you will deliver, assemble, and install products directly in our customers' homes following planned delivery routes. You will promote the Partnership brand by maintaining a professional and courteous manner toward other road users, delivering outstanding customer service, and ensuring full compliance with the Working Time Directive, Health & Safety legislation, and Partnership Policy.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

• Act as an ambassador for John Lewis, keeping customer service as your top priority and delivering an outstanding experience.
• Start your shift at the delivery hub and assist the warehouse team with loading the lorry for the day’s scheduled routes.
• Manage deliveries and installations in route order using a Partner Device.
• Demonstrate respect and courtesy for customers' homes, handling unexpected situations calmly to find the best solutions.
• Support the driver in safely installing, assembling, and disconnecting free-standing appliances, furniture, and TVs.
• Efficiently demonstrate how newly installed products work and stay updated on new products and technologies.
• Maintain a safe working environment by adhering to Health & Safety guidance, manual handling procedures, and GDPR requirements.
• Keep delivery vehicles clean at all times and report any accidents, incidents, or near misses immediately to the management team.

Essential skills/experience you'll need

• Ability to manage the physical demands of the role, including lifting and handling large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
• Strong communication skills and a customer-centric mindset.

Desirable skills/experience you may have

• Previous experience in a customer-facing role.
• Experience with home delivery, furniture assembly, or the installation of white goods and electrical items.

41 hours per week across 4 days on a 5 week rota. 2 shift patterns available: 1 (AM Shift) - Monday-Saturday 06:00-17:00. 2 (PM Shift) - Monday-Friday 10:30-21:30, Saturday 07:00-18:00

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.