Customer Delivery Hub, Driver Installer

John Lewis & Partners; Southampton; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25% John Lewis online discount (after

Job summary

John Lewis & Partners is hiring an Installation Specialist to join a 2-person delivery crew delivering and installing products at customers' homes in the Southampton area. You will drive a 7.5-tonne vehicle from a delivery hub and handle heavy items such as sofas and white goods.

The role requires prior installation experience, a valid C1 UK driving licence, and professional competence with tachograph rules. Flexible working and progression opportunities are highlighted in the benefits package.

Qualifications

• Experience in a customer-facing role and delivering great service.
• Ability to communicate clearly with customers and colleagues.
• Comfort with using technology to support product installations.
• Willingness to perform heavy lifting and physical tasks as part of routes.

Responsibilities

• Be an ambassador for the John Lewis brand with excellent customer service.
• Load deliveries at the hub and work with the warehouse team.
• Respect customers' homes and handle issues to find best solutions.
• Install products efficiently and demonstrate usage to customers.
• Keep up to date with new products and safety practices.

Skills

Customer service

Verbal communication

Tech-savvy

Team collaboration

Education

DCPC (Driver Certificate of Professional Competence)

Tachograph Card

C1 UK Driving Licence

Job description

About The Role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle.

Due to its nature, you need to be 18 years or older to work in this role.

Schedule Pattern

41 hours across 4 days per week, 5 week rota.

Shift Patterns

• 1 (AM Shift) - Monday-Saturday 06:00-17:00.
• 2 (PM Shift) - Monday-Friday 10:30-21:30, Saturday 07:00-18:00

Salary

£32,149 (Annual).

Benefits

• 25% John Lewis & online discount (after 3 months)
• 20% Waitrose discount (after 3 months)
• Flexible working
• Equal parenthood leave
• Great progression and development opportunities
• Subsidised meals when out on deliveries
• Overtime opportunities
• Access to a strong workplace pension scheme

Key Responsibilities

Your day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points)
• DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
• Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.