Customer Delivery Hub, Driver Technician 7.5t

JOHN LEWIS; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

John Lewis discount

Waitrose discount

Flexible working

Equal parenthood leave

Career progression

Subsidised meals

Overtime opportunities

Pension scheme

Job summary

John Lewis Partnership is seeking a Technician Specialist to join a two-person delivery crew. You will install products at customers' homes, coach fellow drivers, and manage loading with the warehouse team from a delivery hub. The role requires heavy lifting and hands-on customer service across a 4-day pattern.

You will be expected to maintain safety, stay updated on new products, and represent the brand with professionalism on every visit.

Qualifications

• Previous installation experience is required.
• Installer accreditation will be provided to top up knowledge.
• Good customer service skills and ability to coach others.

Responsibilities

• Be an ambassador for the John Lewis brand with the customer at the forefront.
• Coach, develop and assess delivery colleagues to perform at their best.
• Assist loading the lorry with deliveries alongside the warehouse team.
• Demonstrate respect for customers' homes and handle issues to find the best solution.
• Install products efficiently and show customers how they work.
• Keep up to date with new products and technologies relevant to the role.
• Maintain a safe working environment.

Skills

C1 driving licence

DCPC

Tachograph Card

7.5-tonne vehicle experience

Customer facing

Verbal communication

Tech awareness

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

Schedule Pattern: 4 days per week, 5 week rota with two shift patterns available.

AM shift - Monday-Saturday 06:00-17:00.

PM shift - Monday-Friday 10:30-21:30, Saturday 07:00-18:00.

Salary up to £39,640.99, depending on experience.

Due to its nature, you need to be 18 years or older to work in this role.

Enjoy these key benefits when you join the John Lewis Partnership

• 25% John Lewis & online discount (after 3 months)
• 20% Waitrose discount (after 3 months)
• Flexible working
• Equal parenthood leave
• Great progression and development opportunities
• Subsidised meals when out on deliveries
• Overtime opportunities
• Access to a strong workplace pension scheme

Key Responsibilities

Your day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
• Assembly of a flat pack.

Varied hours of full time work (41 hours per week)

4 days per week on a 5 week rota with two shift patterns available.

AM Shift: Monday - Saturday 06:00 - 17:00. PM Shift: Monday - Friday 10:30 - 21:30, Saturday 07:00 - 18:00.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.