Porter (Bank)

circlehealth; Bury St Edmunds; On-site; GBP 15,000 - 22,000; Full time

Job summary

Circle Health Group is seeking a Porter (Bank) at St Edmunds Hospital in Bury St Edmunds on an as and when required basis. You will support patient movement, transport equipment and goods, and assist with facilities escort duties.

The role requires front line customer service experience, basic maths/english GCSEs, and PC skills. A healthcare, hotel, or hospitality background is advantageous, with a courteous, patient‑centred approach expected.

Qualifications

• Front line customer facing experience required.
• Portering experience in healthcare, hotel or hospitality beneficial.
• Maths and English GCSEs A-C (or equivalent) evidence.
• Proficiency in PC use, including common software and hospital systems.

Responsibilities

• Move patients, equipment and goods as needed around the site.
• Escort patients and relatives and explain facilities.
• Provide courteous service to internal and external customers.
• Maintain patient comfort and dignity at all times.
• Support hospital security and comply with security processes.
• Complete mandatory training requirements.

Skills

Front line customer facing

PC proficiency

Portering experience

Education

Maths, English GCSEs A-C

Tools

Hospital software systems

Job description

Porter (Bank) St Edmunds Hospital Bank Shifts Salary: £12.79 per hour

St Edmunds Hospital in Bury St Edmunds is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Porter to join their team of staff in the Portering department.

This is a bank role working on an "as and when required" basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Undertake a range of general and ad hoc tasks on a day-to-day basis to meet the requirements of the site such as patient, equipment, and goods (e.g., pharmacy goods) movement.
• Explain hospital facilities and services to patients and family members when escorting people to rooms or other hospital areas.
• Provide a courteous service to internal and external customers.
• Ensure patient comfort and dignity are always maintained.
• Provide security for the facility as required within each specific hospital, ensuring compliance of security processes and external patrols are covered as appropriate to the hospital.
• Comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Front line customer facing experience.
• Previous portering experience in a healthcare, hotel or hospitality setting would be beneficial.
• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficiency in the use of a PC, including the use of software and systems.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

"Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy