Porter

Mount Royal Hotel Edinburgh; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career progression

Online learning platform access

Staff incentives

Job summary

Mount Royal Hotel Edinburgh, part of The Unlimited Collection, seeks a friendly Porter to join our front-of-house team. You will greet guests, assist with luggage, and support the team to ensure memorable city experiences.

Reporting to the Assistant Front Office Manager, you will help maintain lobby standards, run checklists, handle guest requests, and may cover night porter shifts when needed. A welcoming, proactive attitude is essential.

Qualifications

• Excellent guest engagement skills.
• Confident and calm manner.
• Previous customer service experience.

Responsibilities

• Greet guests warmly and assist with luggage and information.
• Maintain lobby area, follow safety and hygiene SOPs and health procedures.
• Coordinate deliveries, local transport bookings, and guest requests.

Skills

Guest engagement

Confident demeanor

Customer service

Job description

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Porter with a passion for service excellence.

You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.

The Porter will be responsible for:

• Guest Services: Offers a warm welcome, provides accurate information, assists with luggage, and ensures comfort and safety.
• Checklists & Procedures: Completes checklists as per SOPs, maintains presence at the entrance, and complies Health & Safety and Hygiene procedures.
• Deliveries & Requests: Manages deliveries, local transport bookings, and handles guest feedback and requests.
• Team Collaboration: Works as part of a team, promotes hotel facilities, and supports colleagues.
• General Duties: Keeps lobby tidy, follows manual handling techniques, and may work as night porter when needed.

To be successful in the role of Porter, we require:

• Excellent guest engagement skills
• Confident and calm manner
• Previous customer service experience

Working with us provides the following benefits toyou:

• Genuinecareer opportunities within our business
• Valuableon the job training, along with access to our digital online learningplatform andnumerousother learning and developmentopportunities
• Staffincentives when you and the team perform

About Us

The Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings Limited

Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited

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