Guest Experience Porter - Warm Welcome, Luggage Assistance

Mount-Royal-Hotel-Edinburgh; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career opportunities

On-the-job training

Staff incentives

Job summary

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Porter with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting our guests with memorable experiences of the city.

In this role you will greet guests, assist with luggage, manage deliveries and requests, and help keep the lobby and entrance areas orderly. A flexible approach includes potential night porter duties when needed.

Qualifications

• Excellent guest engagement skills.
• Confident and calm manner.
• Previous customer service experience.

Responsibilities

• Guest Services: Offers a warm welcome, provides accurate information, assists with luggage, and ensures comfort and safety.
• Checklists & Procedures: Completes checklists as per SOPs, maintains presence at the entrance, and complies with Health & Safety and Hygiene procedures.
• Deliveries & Requests: Manages deliveries, local transport bookings, and handles guest feedback and requests.
• Team Collaboration: Works as part of a team, promotes hotel facilities, and supports colleagues.
• General Duties: Keeps lobby tidy, follows manual handling techniques, and may work as night porter when needed.

Skills

Guest engagement

Confident demeanor

Customer service experience

Job description

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Porter with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting our guests with memorable experiences of the city.

In this role you will greet guests, assist with luggage, manage deliveries and requests, and help keep the lobby and entrance areas orderly. A flexible approach includes potential night porter duties when needed.