Night Porter

Mount Royal Hotel Edinburgh; City of Edinburgh; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Access to online learning platform

Résumé du poste

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a meticulous Night Porter to support front office operations and guest services during the night shift. You will help with check-in/out, answer questions, assist guests, and ensure the hotel remains secure through patrols and monitoring of systems.

The role requires flexibility for night shifts, weekends, and holidays, plus basic computer skills to manage reservations and inquiries.

Qualifications

• Previous experience in a similar role or in the hospitality industry is preferred.
• Excellent customer service and communication skills.
• Ability to work independently and handle multiple tasks efficiently.
• Strong attention to detail and problem-solving skills.
• Flexibility to work night shifts, weekends, and holidays.
• Basic computer skills for handling reservations and guest inquiries.

Responsabilités

• Welcoming and assisting guests with check-in and check-out procedures.
• Handling guest inquiries and providing information about hotel services and local attractions.
• Ensuring the security of the hotel and its guests by conducting regular patrols and monitoring security systems.
• Assisting with room service and delivering items to guest rooms as needed.
• Performing light cleaning and maintenance tasks to keep the hotel in top condition.
• Preparing and setting up the breakfast area for the morning shift.
• Handling any emergencies or issues that arise during the night shift.

Connaissances

Customer service

Communication

Independent working

Multi-tasking

Attention to detail

Problem-solving

Night shift flexibility

Basic computer skills

Description du poste

Night Porter at Mount Royal Hotel Edinburgh by the Unlimited Collection

You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.

A Night Porter will be responsible for:

• Welcoming and assisting guests with check-in and check-out procedures.
• Handling guest inquiries and providing information about hotel services and local attractions.
• Ensuring the security of the hotel and its guest by conducting regular patrols and monitoring security systems.
• Assisting with room service and delivering items to guest rooms as needed.
• Performing light cleaning and maintenance tasks to keep the hotel in top condition.
• Preparing and setting up the breakfast area for the morning shift.
• Handling any emergencies or issues that arise during the night shift.

To be successful in the role of Night Porter, we require:

• Previous experience in a similar role or in the hospitality industry is preferred.
• Excellent customer service and communication skills.
• Ability to work independently and handle multiple tasks efficiently.
• Strong attention to detail and problem-solving skills.
• Flexibility to work night shifts, weekends, and holidays.
• Basic computer skills for handling reservations and guest inquiries.

Working with us provides the following benefits to you:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities

About Us

The Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings Limited

Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited