Operations Administrator

CPM UK; Stokenchurch; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

26 days + bank holidays (up to 31)

Pension plan

Employee Assist Programme

DIGICARE+ App

Job summary

CPM UK is looking for an Operations Administrator to join the Operations team in Stokenchurch. The role focuses on delivering operational requirements to ensure vibrant content and top-tier customer support for retailers.

Ideal location is Stokenchurch, United Kingdom with hybrid working. Salary up to £26K DOE, with a comprehensive benefits package and opportunities to contribute to CSR initiatives.

Qualifications

• Experience with MS Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to work under pressure and with a wide range of people.
• Strong communication and problem-solving skills.

Responsibilities

• Produce and dispatch account tool-kits (e.g. Field/Supplier documentation) to required standards and timescales.
• Distribute account equipment and manage assets to support service delivery.
• Follow an audit/QC process on contracts/photographs and work completed.
• Document working processes and contribute to improvements.
• Review current practices, procedures and systems.
• Represent the operational team at Field Meetings as required.
• Use Salesforce and other systems to maintain field support.
• Complete field visits and document learnings.

Skills

MS Office

Multitasking

Problem solving

Communication

Tools

Salesforce

Job description

We’re looking for an Operations Administrator to join our Operations team at our Stokenchurch office. The core function of this role is to deliver the operational requirements to ensure the app is full of vibrant content and that our retailers receive the best-in-class customer support.

Ideal Location:

Stokenchurch, United Kingdom, HP14

Hybrid working available

Salary:

Up to £26K DOE

Key Responsibilities:

• To ensure that account tool-kits (e.g. Field/Supplier documentation) are produced and dispatched to required standards and timescales.
• To ensure that account equipment is distributed, and asset management is completed in support of service delivery.
• Follow an audit/QC process on contracts/photographs and work complete
• Ensure that working processes are documented
• Participate in reviewing current working practices and procedures/ systems.
• Represent operational team at Field Meetings as required.
• Use relevant software / systems to maintain effective field support e.g. salesforce
• Complete field visits and ensure that the learning from these visits are documented and shared as appropriate.

Behaviours/attitude

• Ability to work under pressure and with a wide range of people.
• Ability to multi-task and manage your own deadlines, negotiating as appropriate.
• A positive reaction to change - in a fast-moving environment, always with a can-do attitude
• A confident communicator who problem solves and flags potential issues, asking lots of questions to ensure understanding.
• Experience of MS applications (Outlook, Word, Excel, PowerPoint)

What's in it for you?

• Salary: Up to £26K DOE
• Hybrid working
• Generous Holiday Package: Recoup with 26 days of holiday plus bank holidays, extending by one day each year of service up to a generous 31 days.
• Work-Life Balance: Take control of your work-life balance with the flexibility to buy and sell holiday days.
• Pension Plan: Secure your future with a generous pension plan
• Corporate Social Responsibility: Engage in meaningful CSR initiatives with dedicated days for giving back to the community through charitable activities.
• Employee Assist Programme: Comprehensive support for mental health, including up to 8 confidential face-to-face or virtual counselling sessions annually. Prioritise your well-being with professional guidance whenever you need it.
• DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions, expert nutritionist advice, and gym membership discounts - all in one place!

At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.

Should you require any adjustments or support during the application process, please don't hesitate to let us know. Our goal is to help you feel comfortable and confident, allowing you to showcase your unique skills and abilities to their fullest potential.