Portal Admin

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Training & progression

Overtime opportunities

On-line GP services

Flexible benefits platform (Choices)

MiDeals discounts

Cycle to work

Job summary

Mitie Cleaning & Hygiene Services is seeking a highly organised Helpdesk Operator (Portals) to support daily operations and customer service. The role involves managing client portals, uploading certificates, and providing timely updates to clients via email or phone.

Hourly pay rate: £13.45. Working Monday to Friday, 9am–5pm, with opportunities for overtime and a range of flexible benefits. This position offers a supportive team environment within Mitie’s facilities management division.

Qualifications

• Highly organised and detail oriented.
• Experience with client portals or ticketing systems is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Manage and update client portals with relevant job information and documentation.
• Upload certificates and ensure completed jobs are properly closed in internal systems.
• Communicate with clients via email/phone to provide updates and respond to queries.
• Provide timely updates on escalated issues to relevant teams.
• Deliver a high standard of customer service when interacting with clients.
• Read and interpret engineers' notes to accurately update systems.
• Strong computer skills and the ability to learn new systems.
• Strong organisation skills and attention to detail.

Skills

Attention to detail

Customer service

Organisation

Communication skills

Job description

Better places, thriving communities.

Job Title: Helpdesk Operator (Portals)

Job Summary – We are seeking a highly organised and detail-oriented operator to support our daily operational and customer service activities.

Pay Rate: £13.45 p/h

Shift Pattern: Monday-Friday, 9am-5pm

What is in it for you?

• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
• Free on-site parking

Key Responsibilities

• Manage and update client portals with relevant job information and documentation
• Upload certificates and ensure completed jobs are properly closed in internal systems
• Communicate with clients via email/phone to provide updates and respond to queries
• Provide timely updates on escalated issues to relevant teams
• Deliver a high standard of customer service when interacting with clients
• Read and interpret engineers' notes to accurately update systems
• Strong computer skills and the ability to learn new systems
• Strong organisation skills and attention to detail

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?