Portal Admin

Mitie Group plc.; Craigavon; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Career development

Overtime opportunities

Online GP services

Retail discounts

Free parking

Job summary

Mitie Group plc. is seeking a highly organized Helpdesk Operator (Portals) to support daily operations and customer service activities.

The role focuses on managing client portals, processing documentation, communicating with clients and internal teams, and ensuring jobs are completed and closed accurately.

You will work Monday to Friday, 9am to 5pm, with training, career development, overtime opportunities, benefits including online GP services, discounts, and free on-site parking.

Qualifications

• Organised and detail oriented with ability to manage portals and documentation.
• Strong communication skills for client and internal teams.
• Proficient in navigating internal systems and portals.

Responsibilities

• Manage and update client portals with relevant job information and documentation
• Upload certificates and ensure completed jobs are properly closed in internal systems
• Communicate with clients via email/phone to provide updates and respond to queries
• Provide timely updates on escalated issues to relevant teams
• Deliver a high standard of customer service when interacting with clients
• Read and interpret engineers' notes to accurately update systems
• Strong computer skills and the ability to learn new systems
• Strong organisation skills and attention to detail

Skills

Client portals management

Documentation processing

Communication with clients

Internal stakeholder coordination

Attention to detail

Tools

Internal systems

Job description

Job Title: Helpdesk Operator (Portals)

Job Summary – We are seeking a highly organised and detail-oriented operator to support our daily operational and customer service activities.

The successful candidate will be responsible for managing client portals, processing documentation, communicating with clients and internal departments, and ensuring jobs are completed and closed accurately.

Pay Rate: £13.45 p/h

Shift Pattern: Monday-Friday, 9am-5pm

What is in it for you?

• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
• Free on-site parking

Key Responsibilities

• Manage and update client portals with relevant job information and documentation
• Upload certificates and ensure completed jobs are properly closed in internal systemsCommunicate with clients via email/phone to provide updates and respond to queries
• Provide timely updates on escalated issues to relevant teams
• Deliver a high standard of customer service when interacting with clients
• Read and interpret engineers' notes to accurately update systems
• Strong computer skills and the ability to learn new systems
• Strong organisation skills and attention to detail