Porsche Product Expert & Customer Experience Pro

Porsche; Hatfield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus 10% per year

33 days holiday per year

Fixed hours Mon-Fri 8:30–18:30; Sat 9:

Mental health champions

Employee Assistance Program

Job summary

Porsche Centre Hatfield is seeking a Product Expert (Porsche Pro) to become the centre of knowledge on Porsche vehicles, features, and applications, supporting the Sales Team with accurate product information and outstanding service.

You will handle customer queries, demonstrate products, and participate in the Porsche Masterclass program, while keeping systems up to date and helping drive customer satisfaction.

Qualifications

• Experience in the automotive industry and understanding customer needs.
• Clean Full Driving Licence; over 21 and driving for at least two years.
• Exceptional verbal and written communication skills.
• Previous experience in a high value retail market.
• Ability to conduct product demonstrations and test drives.
• Proven experience delivering excellent customer service across platforms.

Responsibilities

• Be the centre expert for customer queries in any medium regarding Porsche products and features.
• Proactively offer the Porsche Masterclass hand-over in-showroom, at home, or digitally.
• Be the primary contact during ownership for technical or troubleshooting issues.
• Support the Centre with marketing activities.
• Collaborate with Sales and Centre Management to respond to product, digital showroom, and online inquiries.
• Ensure Centre staff are up to date on latest product information and developments.
• Develop knowledge of competitive products to provide insights to customers and management.
• Maintain accurate customer data in internal systems.

Skills

Customer service

Verbal & written communication

Product demonstrations

Retail experience

Education

High school diploma or equivalent

Tools

CRM software

Sales tools

Job description

Porsche Centre Hatfield is seeking a Product Expert (Porsche Pro) to become the centre of knowledge on Porsche vehicles, features, and applications, supporting the Sales Team with accurate product information and outstanding service.

You will handle customer queries, demonstrate products, and participate in the Porsche Masterclass program, while keeping systems up to date and helping drive customer satisfaction.