Product Expert (Porsche Pro)

Porsche; Hatfield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus 10% per year

33 days holiday per year

Fixed hours Mon-Fri 8:30–18:30; Sat 9:

Mental health champions

Employee Assistance Program

Job summary

Porsche Centre Hatfield is seeking a Product Expert (Porsche Pro) to become the centre of knowledge on Porsche vehicles, features, and applications, supporting the Sales Team with accurate product information and outstanding service.

You will handle customer queries, demonstrate products, and participate in the Porsche Masterclass program, while keeping systems up to date and helping drive customer satisfaction.

Qualifications

• Experience in the automotive industry and understanding customer needs.
• Clean Full Driving Licence; over 21 and driving for at least two years.
• Exceptional verbal and written communication skills.
• Previous experience in a high value retail market.
• Ability to conduct product demonstrations and test drives.
• Proven experience delivering excellent customer service across platforms.

Responsibilities

• Be the centre expert for customer queries in any medium regarding Porsche products and features.
• Proactively offer the Porsche Masterclass hand-over in-showroom, at home, or digitally.
• Be the primary contact during ownership for technical or troubleshooting issues.
• Support the Centre with marketing activities.
• Collaborate with Sales and Centre Management to respond to product, digital showroom, and online inquiries.
• Ensure Centre staff are up to date on latest product information and developments.
• Develop knowledge of competitive products to provide insights to customers and management.
• Maintain accurate customer data in internal systems.

Skills

Customer service

Verbal & written communication

Product demonstrations

Retail experience

Education

High school diploma or equivalent

Tools

CRM software

Sales tools

Job description

As a Product Expert (Porsche Pro), you’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.

MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.

Responsibilities

• Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
  • Porsche Car Connect (PCC)
  • Porsche Telematics
  • Apple Car Play
  • Personalisation Options
  • Vehicle Products and Features
• Pro-actively offer every customer a second hand-over as part of “Porsche Masterclass” – either in the showroom, customer’s home / work or through a digital platform CitNOW, video call or other suitable communication tool.
• Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required)
• Support the Porsche Centre with various marketing activities
• Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquires
• Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
• Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
• Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data

Minimum Qualifications

• Previous experience of the automotive industry, including vehicle trends and customer needs
• Clean Full Driving Licence
  • Over the age of 21 and driving for at least two years (Insurance Purposes)
• Exceptional verbal and written communication skills.
• Previous experience in a high value retail market
• Ability to conduct product demonstrations and test drives effectively

Desirable Qualifications

• Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
• In-depth knowledge of Porsche vehicle models, features, and technology
• Strong understanding and ability to deliver in-depth product knowledge
• Ability to provide expert advice and support to Sales colleagues
• Continuous learning mindset to stay updated with new model launches and technology upgrades

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Competitive annual salary, Bonus of 10% per annum
• 33 days holiday per year, with extra days for long service
• Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturdays 9.00am to 5.00pm
• Dedicated mental health champions
• Employee representative body - your voice at work
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.