Polished GP Receptionist & Care Navigator

Cardiff and Vale University Health Board; Liverpool; On-site; GBP 18,000 - 21,000; Full time

Job summary

Dingle Park Practice in Liverpool is seeking a friendly receptionist to join our busy GP team. You will be the first point of contact for patients, handling reception, telephone duties and appointment management.

You will use EMIS Web, assist with care navigation, maintain patient records and ensure confidentiality in line with GDPR and NHS guidelines.

We value teamwork and professional service and offer a supportive environment with opportunities for development.

Qualifications

• GCSE Maths and English (A-C) or equivalent.
• Experience in reception/admin roles is preferred.
• Ability to work in a busy GP environment.

Responsibilities

• Provide friendly, professional reception and clerical support.
• Answer calls, book/amend/cancel appointments in EMIS Web.
• Support care navigation and signpost to appropriate services.
• Maintain accurate patient records and confidentiality.
• Follow GDPR and information governance requirements.

Skills

Communication skills

Customer service

Care navigation

Confidentiality

Education

GCSE Maths & English

Tools

EMIS Web

Job description

Dingle Park Practice in Liverpool is seeking a friendly receptionist to join our busy GP team. You will be the first point of contact for patients, handling reception, telephone duties and appointment management.

You will use EMIS Web, assist with care navigation, maintain patient records and ensure confidentiality in line with GDPR and NHS guidelines.

We value teamwork and professional service and offer a supportive environment with opportunities for development.