Medical Receptionist / Care Navigator

Aspire Recruitment; Liverpool; On-site; GBP 22,614 - 27,639; Full time

Job summary

Aspire Recruitment is seeking a Medical Receptionist / Care Navigator for a large medical centre in North Liverpool. This permanent, full-time role offers 30-36 hours per week and involves front-desk and telephone work to keep daily operations running smoothly.

You will greet patients, manage calls, schedule appointments, and assist with administrative tasks. Experience with EMIS, strong communication, organization, and empathy are essential.

Qualifications

• Experience as a receptionist in a medical setting is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities with attention to detail.
• Proficient with basic office software.
• Ability to multitask in a fast-paced environment.
• Empathy and compassion towards patients.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Greeting and assisting patients at the reception desk.
• Managing incoming calls and directing them to appropriate departments.
• Scheduling appointments and maintaining the appointment system.
• Assisting with administrative tasks (data entry, filing).
• Collaborating with healthcare professionals to ensure patient care.
• Providing information to patients and addressing inquiries.
• Maintaining a clean and organized reception area.

Skills

Reception experience

Communication skills

Organizational skills

Office software

Multitasking

Empathy

Medical terminology

Tools

EMIS

Job description

Medical Receptionist / Care Navigator

Job Type: Permanent, full time role with hours available of 30-36 hours per week)

Salary: £25,127 per annum (pro rata based off working hours - £13.45 per hour)

Hours:The working hours for this position are between 8:00 am and 6:30 pm. Additionally, you will be required to work one late night per week.

I am currently seeking a motivated individual to join our team as Care Navigator/ Receptionist on a permanent basis at a large medical centre in the North Liverpool area. As a Medical Receptionist / Care Navigator, you will play a vital role in ensuring a smooth and efficient operation of our centre. This is a versatile position that involves working both on reception and over the phone, as well as assisting with various tasks in the back of the medical centre.

Key Responsibilities:

• Greeting and assisting patients at the reception desk.
• Managing incoming calls and directing them to the appropriate departments.
• Scheduling appointments and maintaining the appointment system.
• Assisting with administrative tasks, such as data entry and filing.
• Collaborating with healthcare professionals to ensure effective patient care.
• Providing general information to patients and addressing their inquiries.
• Maintaining a clean and organized reception area.

Skills-

• Previous experience working as a receptionist, preferably in a similar setting (medical centre, GP, hospitals etc.)
• Experience of an exposure to using EMIS software.
• Strong communication and interpersonal skills.
• Excellent organizational abilities with attention to detail.
• Proficient computer skills and familiarity with basic office software.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Empathy and compassion towards patients.
• Knowledge of medical terminology is advantageous.