Polish-Speaking Client Success & Escalations Lead

HSBC; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity and adoption pay

Generous pension scheme

Job summary

A global banking institution is seeking a Client Service Manager fluent in Polish to oversee client inquiries and escalations. Based in Edinburgh, the role requires effective communication skills and experience in a fast-paced environment. The company offers private healthcare, enhanced maternity support, and a contributory pension scheme. Applicants must live within a commutable distance for hybrid working.

Qualifications

• Proven experience in a client-service oriented environment.
• Ability to manage multiple time-sensitive tasks.
• Experience interacting with diverse stakeholders.

Responsibilities

• Field and resolve service inquiries, ensuring timely response.
• Accountable for client escalations and proactive communication.
• Identify potential issues and risks in client interactions.

Skills

Fluency in Polish

Fluency in English

Analytical mindset

Effective communication

Time management

Job description

A global banking institution is seeking a Client Service Manager fluent in Polish to oversee client inquiries and escalations. Based in Edinburgh, the role requires effective communication skills and experience in a fast-paced environment. The company offers private healthcare, enhanced maternity support, and a contributory pension scheme. Applicants must live within a commutable distance for hybrid working.