Customer Service Representative (German speaking)

JR United Kingdom; Watford; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is looking for a Customer Service Representative fluent in German to join their dynamic team in Watford. This role involves managing customer orders, responding to inquiries, and providing exceptional service to clients across the EMEA region. With a hybrid working model and a supportive environment, you will have the opportunity to develop your skills and grow within the company. Enjoy a competitive salary, generous holiday allowance, and various perks that make this position a fantastic opportunity for those passionate about customer service.

Benefits

33 days’ holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in German, both written and spoken, at a business proficiency level.
• Experience in customer service is required.

Responsibilities

• Answer customer inquiries promptly via phone or email.
• Manage customer orders from entry to billing, including quotations.
• Open, update, and manage tickets for each customer inquiry.

Skills

German (Fluent)

Customer Service Experience

Communication Skills

Problem-Solving Skills

Job description

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Customer Service Representative (German speaking), Watford, Hertfordshire

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: From £28,000 to £30,000 per annum

Hours: Monday to Friday, 40 hours

The position is responsible for managing the order entry, cash process, and delivery of products to a range of commercial customers across the EMEA region, as well as handling calls and emails for technical emergencies and inquiries.

Responsibilities:

• Answer customer inquiries (via phone or email) promptly to provide efficient, reliable service
• Manage customer orders (with an emphasis on electronic orders) from entry to billing, including sending and following up on quotations and pre-payment documents
• Open, update, and manage tickets/cases in our system for each customer inquiry, liaising with other departments as needed
• Respond effectively to queries related to orders and deliveries, resolve complaints, raise credits and debits, and communicate all information timely

Working hours: Variable shifts:

• 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
• 1 week: late shift 9:00-18:00 (working from home)

Criteria:

• Fluent in German, both written and spoken, at a business proficiency level
• Experience in customer service
• Additional language skills in Spanish, Italian, French, Polish, Hebrew, or Dutch are advantageous but not essential

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression, and other benefits including hybrid working.