Policy Consultant

JR United Kingdom; Warrington; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in the UK is looking for a Policy Manager to oversee and develop policy frameworks that drive impactful changes and mitigate risks. The successful candidate will engage with cross-functional teams, lead projects independently, and contribute to a respectful work environment, focusing on effective communication and understanding of policy implications. This role requires excellent communication skills and the ability to navigate complex policy issues while fostering collaboration.

Qualifications

• Fluency in French and English is essential.
• Experience with internet policy and safety.
• Ability to communicate effectively in various contexts.

Responsibilities

• Identify and recommend solutions to policy problems.
• Manage and implement global product policies.
• Collaborate with cross-functional teams for policy launches.

Skills

Communication skills

Knowledge of online communities

Problem-solving

Language fluency

Understanding of internet policy

Policy development knowledge

Experience with content moderation

Job description

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Deliver complete components of policy launches or cross-functional work products that are integrated into overarching projects, creating meaningful impact in policy work with minimal assistance.

Design, execute, and advocate for policy and standards frameworks, engaging with cross-functional partners to drive changes that promote trust and mitigate risk for our client. Assess emerging issues and topics, own at least one workflow or project area, and evaluate the impact of local law updates and active litigation. Plan and execute the majority of prioritized project work independently, leveraging the team for support.

Role Responsibilities:

• Independently identify and recommend creative solutions to evolving or adapting to policy problems.
• Address escalated issues or triage when required in a timely manner.
• Deconstruct complex problems, frame policy issues, and contextualize solutions for management, stakeholders, and decision-makers.
• Identify trends, anticipate challenges, and develop strategies for ambiguous problems without clear solutions.
• Collaborate within teams to communicate knowledge related to a broad set of tasks.
• Identify key stakeholders, build networks, and contribute to cross-team collaborations to facilitate success.
• Foster a respectful and inclusive work environment.
• Begin to demonstrate thought leadership by engaging with external partners on policy/process issues or innovative approaches.
• Coordinate timelines, goals, and objectives for project components.
• Collaborate with cross-functional partners, including technical and vendor teams, to support policy launch and implementation.
• Understand the implications of policy and process changes on systems, enforcement, and operations.
• Demonstrate knowledge of policy development and implementation, ensuring policies are operationally feasible.
• Manage and implement global product policies with regional focus, considering local culture, values, and community standards.
• Work with stakeholders and vendors to develop and implement product policies and standards, and participate in investigations and inquiries from external parties.
• Identify, analyze, and prioritize policy issues affecting the client and assess their impact on business and users.
• Resolve cross-product, high-impact policy escalations with minimal guidance.

Skills & Experience:

• Excellent communication skills in both written and oral formats, adaptable to different audiences and contexts.
• Knowledge of online, international, and multilingual communities.
• Understanding of how to handle disruptive and unexpected events affecting stakeholders or the public.
• Ability to use native-like fluency in a foreign language (e.g., German, French, Mandarin, Spanish, Russian).
• Fundamentals of policies, including knowledge of the product platform.
• Understanding of internet policy, legal, and regulatory frameworks.
• Experience with internet technologies, policy, regulatory environments, and issues related to online safety, free expression, and content moderation.
• Proficiency in speaking and writing in French and English.