Podiatry Patient Administrator

Lincolnshire Community Health Service NHS Trust; Wollaton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Lincolnshire Community Health Service NHS Trust is recruiting a Patient Administrator to support the countywide Podiatry team. The role includes reception duties, booking appointments, and providing admin support across clinics with travel time and expenses covered.

Training will be provided, and experience in healthcare is desirable but not essential. The post involves confidential handling of patient data, working in a busy environment, and potential moves between sites to meet service

Qualifications

• Level 2 vocational qualification or equivalent in Business and Administration.
• Experience in healthcare is desirable but not essential as training will be provided.
• Strong ICT skills including Word, Excel and Outlook.

Responsibilities

• Respond to telephone enquiries and visitors to the department in a professional manner while maintaining confidentiality.
• Provide admin support: producing letters, booking appointments, photocopying, minutes, post, scanning results and other duties.
• Provide and receive routine information to colleagues and clients with tact and diplomacy.
• Maintain quality in own work and meet timescales; prioritise workload and organise tasks.
• Work within data protection and confidentiality at all times.
• Maintain accurate patient details using computer and paper records.
• Share fire warden duties for the Newland site.

Skills

Word

Excel

Outlook

Touch typing

Data protection

Communication

Liaison with staff

Education

Level 2 vocational qualification in Business and Administration

Tools

Inform system

Job description

Lincolnshire Community Health Service NHS Trust

Podiatry Patient Administrator

The closing date is 12 November 2026

We are currently looking to recruit a Patient Administrator to join our countywide Podiatry team, there will be an expectation to support other clinics when service demands require. Travel time and expenses are supported.

The role is varied and requires candidates to be non-judgemental and adhere to strict confidentiality policy. Experience within healthcare is desirable but not essential as full training will be provided to the successful candidate.

Main duties of the job

To undertake reception and administrative duties to supportboth the clinical and non-clinical teams whilst ensuring aprofessional and efficient reception service is provided for allpatients entering our clinics.

Answer calls from our centralised booking line register and book thepatients into appropriate clinical appointment.

About us

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev

Job responsibilities

1. Respond to telephone enquiries and visitors to the department: Deal with telephone calls in a professional and courteous manner, taking and forwarding messages accordingly At all times being aware of the need for confidentiality Be able to deal with potentially difficult calls and if required know who to contact

2. Provide admin support which may include producing letters, booking appointments, photo-copying, minute taking, post, scanning results and other office/administration duties.

3. Provide and receive routine information to work colleagues and clients. Exchange information with clients requiring tact and diplomacy.

4. Maintain quality in own work and encourage others to do so whilst working as an effective and responsible team member. Prioritise own workload and organise own work to meet timescales.

5. To be aware and work within the confines of data protection and confidentiality at all times.

6. Maintain accurate patient details using both computer and paper

7. To share the service fire warden role for the Newland site.

Qualifications

• Level 2 vocational qualification or equivalent in Business and Administration, or equivalent experience

Knowledge

• Knowledge of confidentiality and data protection legislation

Experience

• Experience of working in an administrative or office environment, delivering a range of administrative functions
• Experience of dealing with members of the public, both face to face and by telephone
• Experience of working in a fast-paced, ever-changing environment and meeting deadlines/targets
• Experience of working collaboratively in a team
• Experience of working in a healthcare service

Skills

• Ability to work to a high level of accuracy and attention to detail, with constant interruptions
• High level of competence in Microsoft Word, Excel and Outlook
• Ability to liaise effectively with staff at all levels as well as with patients and their families
• Ability to work autonomously, managing and prioritising a busy workload
• Touch typist
• Competent in the use of the clinical system, Inform

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lincolnshire Community Health Service NHS Trust