Podiatry & Diabetes Admin Apprentice – Patient Support

Dorset HealthCare; Lower Blandford St Mary; On-site; GBP 22,000 - 26,000; Full time

Job summary

Dorset HealthCare is seeking a proactive administrative and support assistant for the Podiatry and Diabetes services. The role requires a flexible, organised individual with excellent Microsoft Office skills and a patient-centred approach.

You will handle call centre duties to assist patients in booking appointments, support the Podiatry Suite, input data on attendances and patient pathways, and assist Diabetes Education or Diabetes Specialist Nurses with administration.

Qualifications

• Solid administrative background and ability to multi-task.
• Excellent telephone manner and attention to detail.
• Good customer care communication and written skills.

Responsibilities

• Provide Call Centre support for booking Podiatry appointments.
• Support administrative functions of the Podiatry Suite for community services.
• Input data related to clinic attendances, DNAs and patient pathways.
• Assist Diabetes Education or Diabetes Specialist Nurses with administration.
• Ensure patients and visitors are treated in a friendly, professional manner.

Skills

Organisational skills

Microsoft Office

Customer service

Communication skills

Teamwork

Resilience under pressure

Tools

Microsoft Office Suite

Job description

Dorset HealthCare is seeking a proactive administrative and support assistant for the Podiatry and Diabetes services. The role requires a flexible, organised individual with excellent Microsoft Office skills and a patient-centred approach.

You will handle call centre duties to assist patients in booking appointments, support the Podiatry Suite, input data on attendances and patient pathways, and assist Diabetes Education or Diabetes Specialist Nurses with administration.