Podiatry & Diabetes Administrator Apprentice

Dorset HealthCare University NHS Foundation Trust; Lower Blandford St Mary; Sur place; GBP 12 000 - 18 000; Plein temps

Résumé du poste

Dorset HealthCare University NHS Foundation Trust is seeking a diligent Podiatry & Diabetes Administrator Apprentice to support the Patient Contact Centre and podiatry services in Community care. The role emphasizes accuracy, compassion, and strong Microsoft skills, with training provided.

You will liaise with patients and professionals, manage data inputs, and assist with diabetes education administration. A DBS check is required and visa sponsorship is not available.

Qualifications

• English and maths qualifications at GCSE level or equivalent
• Good working knowledge of Microsoft applications - Word etc.
• Experience of using an electronic booking system
• Analytical skills and ability to investigate a variety of issues
• Clear understanding of Data Protection and confidentiality

Responsabilités

• Provide a Call Centre function to support patients in booking Podiatry appointments
• Support administrative functions of the Podiatry Suite for community services
• Accurately input data relating to clinic attendances, DNAs and patient pathways
• Ensure patients and visitors are dealt with in a friendly and professional manner
• Support Diabetes Education or Diabetes Specialist Nurses with administration tasks
• DBS check will be carried out by the Trust

Connaissances

GCSE English

GCSE Maths

Microsoft Office

Analytical skills

Data protection

Customer service

Formation

GCSE English & Maths

Outils

Microsoft Word

Electronic booking system

Description du poste

Dorset HealthCare University NHS Foundation Trust

Podiatry & Diabetes Administrator Apprentice

The closing date is 27 October 2026

You will be required to provide efficient administrative and support for the Podiatry and Diabetes services. The role requires a flexible and dynamic person with good organisational skills, excellent Microsoft computer literacy and a can-do attitude, some the work can at times be pressured and stressful requiring a flexible and adaptive response.

You will need to liaise with members of the public and a variety of professionals, both in primary and secondary care services. Some patients may contact us in distress; therefore, we are looking for resilient applicants, with a compassionate work ethos, you will be provided the training and the skills to manage this, and you will thrive with the right level of support being offered by the Admin Manager.

You will have a solid administrative background and be able to multi-task and manage your time effectively. The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

To provide, as part of the Patient Contact Centre, a Call Centre function to support patients in booking their Podiatry appointments.

To support the administrative functions of the Podiatry Suite for community services.

To accurately input data relating to clinic attendances, DNA's and recording patient pathways.

To ensure patients and visitors to the service are dealt with in a friendly and professional manner and to help ensure that each patient's experience is positive.

To support the Diabetes Education or Diabetes Specialist Nurses with administration functions of the services, projects and / or training days.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person Specification

Knowledge, Skills and Training

• English and maths qualifications at GCSE level or equivalent
• Good working knowledge of Microsoft applications - Word etc.
• Experience of using an electronic booking system
• Analytical skills and ability to investigate a variety of issues
• Clear understanding of Data Protection and confidentiality

Knowledge, Skills and Training

• Understanding of primary care referral pathways
• Understanding of the 18 week referral to treatment guidelines
• Experience of being the first line response to complaints

Personal Qualities/Attributes

• Able to work calmly and methodically under pressure from busy workload
• Ability to manage unpredictable workloads
• Excellent organisational skills
• Ability to manage time and priorities of self and others

Additional Requirements

• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust