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NHS Jobs; Widnes; On-site; GBP 18,000 - 24,000; Full time

Job summary

NHS Jobs in Widnes is seeking an administrative assistant to support the Halton podiatry service with clerical duties, handle patient enquiries on the phone, and manage appointment bookings. You will maintain patient records and ensure notes are up to date in line with local policies.

The role requires you to use your initiative to organise and prioritise your workload, meet deadlines, and work confidentially with patient information within a busy podiatry office.

Qualifications

• Experience in administrative and clerical duties.
• Ability to communicate effectively with patients, carers and health professionals.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Provide administrative functions for clinics and act as first point of contact.
• Book in patients, arrange follow-up and reschedule appointments.
• Take messages and relay accurately to podiatrists.
• Maintain filing and administrative systems and confidentiality.
• Attend meetings and participate in audits as required.

Skills

Administrative skills

Telephone handling

Appointment scheduling

Patient communication

Time management

Tools

Computer system

Job description

Job Purpose: To provide administrative and clerical support to the Halton podiatry service. Provide telephone duties for Podiatry clinics and bookings. To use own initiative to maintain the day-to-day smooth running of the office and to be responsible for organising and prioritising own workload to ensure deadlines are met.

Duties and Responsibilities

• To provide administration functions for clinics and be the first point of contact for all enquiries regarding the service, deal with general enquiries from patients, carers and other health professionals and to be fully conversant with the computerised system.
• To book in patients attending clinics, make follow-up appointments, reschedule appointments.
• To assist in information collecting as requested by registered staff.
• To take messages and relay accurately to podiatrists
• Register referrals to designated waiting lists
• To be responsible for establishing and maintaining effective administrative systems including filing.
• To be able to communicate effectively in a variety of ways with patients and carers to ensure smooth delivery of services
• To prepare patient case notes in line with local policies and ensure case notes are kept up to date.
• To make appointments for patients and deal with cancellations as per local protocols.
• Exercise good personal time management, punctuality and reliable attendance
• To attend regular meetings as required e.g. staff meetings
• To undertake any other duties that might be considered appropriate by the team leader.
• Adhere to all Trust policies and procedures.
• Expect to contribute to policy and service development within own role
• Maintain staff and patient confidentiality and adhere to the Data Protection Act at all times
• Comply with PDP including KSF and appraisal system
• To participate in audit as required

Please see Full Job Description attached.