Podiatry & Diabetes Administrator Apprentice

Dorset HealthCare; Lower Blandford St Mary; On-site; GBP 22,000 - 26,000; Full time

Job summary

Dorset HealthCare is seeking a proactive administrative and support assistant for the Podiatry and Diabetes services. The role requires a flexible, organised individual with excellent Microsoft Office skills and a patient-centred approach.

You will handle call centre duties to assist patients in booking appointments, support the Podiatry Suite, input data on attendances and patient pathways, and assist Diabetes Education or Diabetes Specialist Nurses with administration.

Qualifications

• Solid administrative background and ability to multi-task.
• Excellent telephone manner and attention to detail.
• Good customer care communication and written skills.

Responsibilities

• Provide Call Centre support for booking Podiatry appointments.
• Support administrative functions of the Podiatry Suite for community services.
• Input data related to clinic attendances, DNAs and patient pathways.
• Assist Diabetes Education or Diabetes Specialist Nurses with administration.
• Ensure patients and visitors are treated in a friendly, professional manner.

Skills

Organisational skills

Microsoft Office

Customer service

Communication skills

Teamwork

Resilience under pressure

Tools

Microsoft Office Suite

Job description

You will be required to provide efficient administrative and support for the Podiatry and Diabetes services. The role requires a flexible and dynamic person with good organisational skills, excellent Microsoft computer literacy and a can-do attitude, some the work can at times be pressured and stressful requiring a flexible and adaptive response.

You will need to liaise with members of the public and a variety of professionals, both in primary and secondary care services. Some patients may contact us in distress; therefore, we are looking for resilient applicants, with a compassionate work ethos, you will be provided the training and the skills to manage this, and you will thrive with the right level of support being offered by the Admin Manager.

You will have a solid administrative background and be able to multi-task and manage your time effectively. The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

To provide, as part of the Patient Contact Centre, a Call Centre function to support patients in booking their Podiatry appointments.

To support the administrative functions of the Podiatry Suite for community services.

To accurately input data relating to clinic attendances, DNA's and recording patient pathways.

To ensure patients and visitors to the service are dealt with in a friendly and professional manner and to help ensure that each patient's experience is positive.

To support the Diabetes Education or Diabetes Specialist Nurses with administration functions of the services, projects and / or training days.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do