POD Clerk: Logistics Admin & Customer Service

Culina Group Limited; Broxburn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 20 days + 8 bank holidays

Pension scheme

Life assurance

Wellness - EAP 24/7

Eye care vouchers

Job summary

Fowler Welch, part of the Culina Group, is hiring a POD Clerk in Broxburn on a full-time permanent basis. The role operates on a 4 on 4 off shift pattern from 7am to 7pm, handling POD processing, scanning, and responding to customer POD queries to ensure accurate, timely information for customers.

The successful candidate will have strong attention to detail, customer service experience, and solid IT skills (Excel/Word/Outlook).

Qualifications

• Excellent attention to detail.
• Customer service experience.
• Planning and organisational skills.
• Good communication skills.
• Proficient in Computer Literacy including Microsoft Excel, Word, Outlook
• Previous experience of a fast paced office environment desirable.
• Previous experience of working within logistics and / or FMCG sector advantageous.

Responsibilities

• First point of contact for visitors and incoming calls.
• Processing POD’s, checking all incidents have been reported and that the paperwork is stamped / signed correctly to a high level of accuracy.
• Ensuring POD’s are scanned correctly, making them available to customers.
• Dealing with customer POD queries in accordance with set guidelines.
• Liaising with customers, supermarkets and sub-contractors via telephone and email regarding POD queries.
• Sorting and sending internal and external post.
• Filing of vehicle check sheets.
• Accurate scanning of POD paperwork, and correction of scan errors, to ensure availability for customers.
• Scanning of POD requests to a high level of accuracy.
• Processing stationary orders and printing supplies.

Skills

Attention to detail

Customer service

Planning

Organisational skills

Communication

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Fowler Welch, part of the Culina Group, is hiring a POD Clerk in Broxburn on a full-time permanent basis. The role operates on a 4 on 4 off shift pattern from 7am to 7pm, handling POD processing, scanning, and responding to customer POD queries to ensure accurate, timely information for customers.

The successful candidate will have strong attention to detail, customer service experience, and solid IT skills (Excel/Word/Outlook).