POD Clerk

Culina Group Limited; Broxburn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 20 days + 8 bank holidays

Pension scheme

Life assurance

Wellness - EAP 24/7

Eye care vouchers

Job summary

Fowler Welch, part of the Culina Group, is hiring a POD Clerk in Broxburn on a full-time permanent basis. The role operates on a 4 on 4 off shift pattern from 7am to 7pm, handling POD processing, scanning, and responding to customer POD queries to ensure accurate, timely information for customers.

The successful candidate will have strong attention to detail, customer service experience, and solid IT skills (Excel/Word/Outlook).

Qualifications

• Excellent attention to detail.
• Customer service experience.
• Planning and organisational skills.
• Good communication skills.
• Proficient in Computer Literacy including Microsoft Excel, Word, Outlook
• Previous experience of a fast paced office environment desirable.
• Previous experience of working within logistics and / or FMCG sector advantageous.

Responsibilities

• First point of contact for visitors and incoming calls.
• Processing POD’s, checking all incidents have been reported and that the paperwork is stamped / signed correctly to a high level of accuracy.
• Ensuring POD’s are scanned correctly, making them available to customers.
• Dealing with customer POD queries in accordance with set guidelines.
• Liaising with customers, supermarkets and sub-contractors via telephone and email regarding POD queries.
• Sorting and sending internal and external post.
• Filing of vehicle check sheets.
• Accurate scanning of POD paperwork, and correction of scan errors, to ensure availability for customers.
• Scanning of POD requests to a high level of accuracy.
• Processing stationary orders and printing supplies.

Skills

Attention to detail

Customer service

Planning

Organisational skills

Communication

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Company Description Fowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK.

Company Description Fowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

We have an exciting opportunity for a POD Clerk to join our friendly team in Broxburn on a full time permanent basis.

Salary: £25,815 per annum

Working hours: 4 on 4 off, 7am-7pm.

The purpose of a POD Clerk is to process Proof of delivery documents (PODs) received from Fowler Welch depots and Sub contractors. Scanning processed paperwork, to enable customers to view their POD’s.

Key Duties of a POD Clerk

• First point of contact for visitors and incoming calls.
• Processing POD’s, checking all incidents have been reported and that the paperwork is stamped / signed correctly to a high level of accuracy.
• Ensuring POD’s are scanned correctly, making them available to customers.
• Dealing with customer POD queries in accordance with set guidelines.
• Liaising with customers, supermarkets and sub-contractors via telephone and email regarding POD queries.
• Sorting and sending internal and external post.
• Filing of vehicle check sheets.
• Accurate scanning of POD paperwork, and correction of scan errors, to ensure availability for customers.
• Scanning of POD requests to a high level of accuracy.
• Processing stationary orders and printing supplies.

Qualifications

• Excellent attention to detail.
• Customer service experience.
• Planning and organisational skills.
• Good communication skills.
• Proficient in Computer Literacy including Microsoft Excel, Word, Outlook
• Previous experience of a fast paced office environment desirable.
• Previous experience of working within logistics and / or FMCG sector advantageous.

Additional Information

As part of our drive to make Fowler Welch a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 20 days + 8 Bank Holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4.5% employee and 4.5% employer.
• Life Assurance - x 3 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!