POAS Team Leader – Hybrid, Performance & Quality Lead

Ministry of Justice; Birmingham; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Annual leave

Pension

Training opportunities

Flexible working

Job summary

The Ministry of Justice is recruiting a Team Leader in Birmingham to manage a team of administration officers within POAS. You will oversee performance against targets, drive quality, and support continuous improvement across functions such as Post, Scanning, Payments, Filing and Casework.

This role supports hybrid working, requires strong leadership, engagement with staff wellbeing, and collaboration with other teams.

Qualifications

• Experience leading and developing a team of staff within a public sector or similar environment.
• Strong understanding of HR policies and performance management procedures.
• Ability to communicate clearly and make decisions with stakeholders.
• Commitment to diversity, equality and inclusion.

Responsibilities

• Lead and manage a team of administration officers to meet performance targets.
• Conduct regular quality checks and provide feedback to improve efficiency.
• Collaborate with other Team Leaders to streamline processes and enhance the customer experience.
• Coordinate meetings and develop working relationships across departments.
• Ensure staff wellbeing and uphold health and safety policies.

Skills

Leadership

People management

Performance management

Change management

Communication

Tools

MS Teams

Job description

The Ministry of Justice is recruiting a Team Leader in Birmingham to manage a team of administration officers within POAS. You will oversee performance against targets, drive quality, and support continuous improvement across functions such as Post, Scanning, Payments, Filing and Casework.

This role supports hybrid working, requires strong leadership, engagement with staff wellbeing, and collaboration with other teams.