Plumbing & Heating Manager

Arco Recruitment Ltd; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Arco Recruitment Ltd is seeking an experienced Plumbing & Heating Manager to lead and grow the plumbing and heating department within a builder's/plumbers merchant environment in Greater London. You will drive sales, manage stock, and mentor staff while delivering excellent customer service to trade and retail customers.

The ideal candidate has strong product knowledge, proven leadership skills, and a hands-on approach to managing a profitable department.

Qualifications

• Proven experience in plumbing & heating within a builders merchant or plumbers merchant environment.
• Strong knowledge of plumbing and heating products.
• Commercial awareness with the ability to drive sales and margin.
• Excellent customer service and communication skills.
• Ability to lead by example in a fast-paced, trade-focused environment.

Responsibilities

• Manage the day-to-day operation of the Plumbing & Heating department.
• Drive sales, margin and growth in line with company targets.
• Build and maintain strong relationships with trade customers, contractors and suppliers.
• Provide expert product advice on plumbing and heating systems and components.
• Control stock levels, ordering, merchandising and stock accuracy.
• Ensure pricing, promotions and displays are accurate and effective.
• Handle customer enquiries, quotations and order progression.
• Monitor KPIs, sales performance and departmental budgets.
• Ensure compliance with health & safety, company policies and procedures.
• Work closely with branch management and other departments to support overall branch performance.

Skills

Plumbing & Heating knowledge

Sales leadership

Team leadership

Customer service

Job description

Plumbing & Heating Manager

Our client is seeking an experienced and commercially minded Plumbing & Heating Manager to lead and develop the plumbing and heating department. This is a key management role responsible for driving sales, managing stock, leading the team and delivering excellent customer service to trade and retail customers.

The successful candidate will have strong product knowledge, proven leadership skills and a hands-on approach to managing a profitable department.

Salary: Up to £50,000 DOE

Hours: Mon - Fri and alternate Saturdays

Key Responsibilities

• Manage the day-to-day operation of the Plumbing & Heating department
• Drive sales, margin and growth in line with company targets
• Build and maintain strong relationships with trade customers, contractors and suppliers
• Provide expert product advice on plumbing and heating systems and components
• Control stock levels, ordering, merchandising and stock accuracy
• Ensure pricing, promotions and displays are accurate and effective
• Handle customer enquiries, quotations and order progression
• Monitor KPIs, sales performance and departmental budgets
• Ensure compliance with health & safety, company policies and procedures
• Work closely with branch management and other departments to support overall branch performance

Skills & Experience Required

• Proven experience in plumbing & heating within a builders merchant or plumbers merchant environment.
• Strong knowledge of plumbing and heating products
• Commercial awareness with the ability to drive sales and margin
• Excellent customer service and communication skills
• Ability to lead by example in a fast-paced, trade-focused environment