Player Care Manager – First Team And Emerging Talent

Bristol City Fc.; West of England; Vor Ort; GBP 32.000 - 39.000; Vollzeit

Zusammenfassung

Bristol City FC. is seeking a dedicated Player Care Manager to support the First Team and emerging talent within a high‑performance environment.

You will coordinate daily welfare needs, manage emergencies, and ensure a seamless transition for new players into Bristol City FC. You will build strong relationships with players and families, oversee housing and travel logistics, and work with external agencies to meet welfare requirements.

Qualifikationen

• At least 2 years’ experience providing tailored operational or individual support within elite sport, a high-performance environment or a similar industry.
• Proven ability to take ownership of complex operational activity, coordinating internal and external stakeholders, domestic and international travel, matchday requirements and associated logistics.
• Excellent organisation and administrative skills with strong attention to detail and ability to maintain accurate records.
• Clear and effective interpersonal and communication skills, with sound judgement, discretion and cultural sensitivity when supporting players, families and colleagues.

Aufgaben

• Support the design, development and implementation of an integrated Club approach to Player Care in working with relevant staff in the Player pipeline.
• Resolve issues promptly while implementing proactive measures to prevent recurrence.
• Respond to out-of-hours issues and emergencies on an ad hoc basis.
• Lead on providing each new First Team player with a bespoke welcome, including a training ground tour and introductions to key staff.
• Build relationships with players and families and coordinate appropriate support throughout the player's journey.
• Support First Team, PDP & emerging talent players with lifestyle assistance, housing, visas, language lessons and bill payments.
• Establish relationships with external agencies to manage housing/vehicle arrangements and related requirements.
• Attend home and some away matches to provide in-person support and assist on matchdays.

Kenntnisse

Operational support

Stakeholder coordination

Travel logistics

Organisation

Communication

Safeguarding & discretion

Ausbildung

Sports science / psychology degree

Player Care qualification

Jobbeschreibung

Job Details

Organisation: Bristol City FC.

Salary £35,000 per annum.

Location: Robins High Performance Centre, Bristol.

Contract type: Permanent (Full time).

Closing date: 12 November 2026.

Job Description

Club vision: to play football at the highest level. Bristol City is a widely respected institution within English football, defined by its stability, rich heritage, and a track record of elite player development. Looking ahead, we aren’t simple aiming for a place in the top flight; we are committed to being 'Premier League Ready' in every sense.

Ashton Gate is our home – a world-class venue that caters for all of Bristol by also hosting the Bristol Bears, Bristol City Women, concerts, international sporting and other events.

When we achieve our goal of playing in the Premier League for the first time, it will be transformative not just for the club, but for the city of Bristol itself.

Job mission

to establish an Elite Player Care provision by providing support to the First Team, PDP and emerging talent players. Lead on managing daily welfare needs whilst promptly handling issues and emergencies as and when required.

Reports To

First Team Operations Manager

Key responsibilities include but are not limited to

• To support the design, development and implementation of an integrated Club approach to Player Care in working with the relevant staff in the Player pipeline.
• Resolve issues promptly while implementing proactive measures to prevent them from recurring.
• Respond to out-of-hours issues and emergencies on an ad hoc basis.
• Lead on providing each new First Team player with a bespoke welcome that allows a seamless transition into life at Bristol City FC. This should include being present at new player signings, providing a training ground tour, key staff introductions and ensuring all practicalities are in place during the initial arrival period.
• Building relationships with players and families and coordinating appropriate support throughout the player's journey.
• Support First Team, PDP & emerging talent players by providing comprehensive lifestyle assistance. This may include, but is not limited to, house rentals, passports, NI number, language lessons and payment of bills.
• Establish credible relationships with external agencies and service providers to manage all housing/vehicle arrangements and being knowledgeable on these requirements.
• Attend all home and some away First Team matches to provide in person support where required.
• Support the First Team Operations manager in any operational needs for players on matchdays, including presence in the player lounge and establishing relationships with player families and guests.
• Facilitating match day logistics for players' guests, including hospitality where appropriate.
• Liaise with the Loans Manager and Loan Clubs, for both in going and outgoing loans, to ensure the welfare and wellbeing of the players. This should also encompass visits to each player throughout the season.
• Work with the Media Department to support player appearances at club & foundation events and facilitate merchandise signings as required.
• Ensuring compliance with club, statutory, and football governing body requirements, and maintaining accurate records.
• A strong understanding of safeguarding and welfare practices, as well as the ability to work independently and with a team.

What you’ll bring

• At least 2 years’ experience providing tailored operational or individual support within elite sport, a high-performance environment or a similar industry.
• Proven ability to take ownership of complex operational activity, coordinating internal and external stakeholders, domestic and international travel, matchday requirements and associated logistics.
• Excellent organisation and administrative skills, with strong attention to detail and the ability to maintain accurate records, anticipate requirements, manage competing priorities and meet deadlines.
• Clear and effective interpersonal and communication skills, with sound judgement, discretion and cultural sensitivity when supporting players, families and colleagues.

Essentials

• Willingness to undergo a full DBS check.
• A full, clean driving licence.
• A valid passport.
• A strong commitment to equality, diversity and inclusion.
• A genuine passion for football.
• A high level of empathy, with the ability to support players through challenging circumstances.
• A good understanding of the English football league system and relevant governing bodies.

Desirable

• Fluency in one or more additional languages.
• A positive and proactive approach to professional development and continuous learning.
• A bachelor’s degree in sports science, psychology or a related field, or a relevant Player Care qualification.

Our behaviours

• Confident - we believe we will be a Premier League team
• Prepared - we have Premier League standards in every area
• Tenacious – we make things happen and follow through
• Accountable – we commit to continuous measurable improvement

Player Care Manager – First Team and Emerging Talent, Bristol, GB