Player Care Manager – First Team and Emerging Talent

Bristol City Football Club; West of England; Presencial; GBP 42 000 - 54 000; Tempo integral

Resumo da oferta

Bristol City Football Club seeks a Player Care Manager to establish an elite care provision for First Team, PDP and emerging talent. You will lead daily welfare support, manage emergencies, and coordinate housing, travel and matchday needs.

Reporting to the First Team Operations Manager, you will build strong relationships with players and families, arrange relevant services, and ensure compliance with governing bodies. DBS check and passport required.

Qualificações

• At least 2 years’ experience providing tailored operational or individual support within elite sport or high-performance environments.
• Ability to coordinate internal and external stakeholders, travel, matchday requirements and logistics.
• Strong organisational skills with attention to detail and ability to manage priorities.
• Excellent interpersonal and communication skills with sound judgement and discretion.
• Understanding of safeguarding and welfare practices and governing bodies.
• Willingness to undergo DBS check, driving licence and passport.

Responsabilidades

• Support the design, development and implementation of an integrated club approach to player care, working with relevant staff across the player pipeline
• Resolve issues promptly while putting proactive measures in place to prevent them recurring
• Respond to out-of-hours issues and emergencies on an ad hoc basis
• Provide each new First Team player with a bespoke welcome, including attending signings, a training ground tour, key staff introductions and ensuring all practicalities are in place on arrival
• Build relationships with players and families and coordinate appropriate support throughout the player’s journey
• Provide comprehensive lifestyle assistance, such as house rentals, passports, NI numbers, language lessons and payment of bills
• Establish credible relationships with external agencies and service providers to manage housing and vehicle arrangements
• Attend all home and some away First Team matches to provide in-person support, including matchday support for players and their families and guests, and match day logistics such as hospitality where appropriate
• Liaise with the Loans Manager and loan clubs on incoming and outgoing loans, including visiting each loan player during the season
• Work with the Media Department to support player appearances at club and foundation events and facilitate merchandise signings
• Ensure compliance with club, statutory and football governing body requirements, maintaining accurate records

Descrição da oferta de emprego

Bristol City Football Club is seeking a Player Care Manager to establish an elite player care provision for First Team, PDP and emerging talent players, leading on daily welfare needs and handling issues and emergencies promptly.

The Role

Reporting to the First Team Operations Manager, you will establish an Elite Player Care provision supporting First Team, PDP and emerging talent players, managing daily welfare needs and responding promptly to issues and emergencies as required.

Key Responsibilities

• Support the design, development and implementation of an integrated club approach to player care, working with relevant staff across the player pipeline
• Resolve issues promptly while putting proactive measures in place to prevent them recurring
• Respond to out-of-hours issues and emergencies on an ad hoc basis
• Provide each new First Team player with a bespoke welcome, including attending signings, a training ground tour, key staff introductions and ensuring all practicalities are in place on arrival
• Build relationships with players and families and coordinate appropriate support throughout the player’s journey
• Provide comprehensive lifestyle assistance, such as house rentals, passports, NI numbers, language lessons and payment of bills
• Establish credible relationships with external agencies and service providers to manage housing and vehicle arrangements
• Attend all home and some away First Team matches to provide in-person support, including matchday support for players and their families and guests, and match day logistics such as hospitality where appropriate
• Liaise with the Loans Manager and loan clubs on incoming and outgoing loans, including visiting each loan player during the season
• Work with the Media Department to support player appearances at club and foundation events and facilitate merchandise signings
• Ensure compliance with club, statutory and football governing body requirements, maintaining accurate records

About You

• At least 2 years’ experience providing tailored operational or individual support within elite sport, a high-performance environment or a similar industry
• Proven ability to take ownership of complex operational activity, coordinating internal and external stakeholders, travel, matchday requirements and logistics
• Excellent organisation and administrative skills, with strong attention to detail and the ability to manage competing priorities and meet deadlines
• Clear and effective interpersonal and communication skills, with sound judgement, discretion and cultural sensitivity
• A strong understanding of safeguarding and welfare practices, and a good understanding of the English football league system and relevant governing bodies
• Willingness to undergo a full DBS check, a full clean driving licence and a valid passport
• Desirable: fluency in an additional language, and a degree in sports science, psychology or a related field, or a relevant Player Care qualification

Key Details

• Location: Robins High Performance Centre, Bristol
• Full-time
• Closes at midday on 12 November 2026