Elite Player Care Lead - First Team Welfare and Support

Bristol City Football Club; West of England; On-site; GBP 42,000 - 54,000; Full time

Job summary

Bristol City Football Club seeks a Player Care Manager to establish an elite care provision for First Team, PDP and emerging talent. You will lead daily welfare support, manage emergencies, and coordinate housing, travel and matchday needs.

Reporting to the First Team Operations Manager, you will build strong relationships with players and families, arrange relevant services, and ensure compliance with governing bodies. DBS check and passport required.

Qualifications

• At least 2 years’ experience providing tailored operational or individual support within elite sport or high-performance environments.
• Ability to coordinate internal and external stakeholders, travel, matchday requirements and logistics.
• Strong organisational skills with attention to detail and ability to manage priorities.
• Excellent interpersonal and communication skills with sound judgement and discretion.
• Understanding of safeguarding and welfare practices and governing bodies.
• Willingness to undergo DBS check, driving licence and passport.

Responsibilities

• Support the design, development and implementation of an integrated club approach to player care, working with relevant staff across the player pipeline
• Resolve issues promptly while putting proactive measures in place to prevent them recurring
• Respond to out-of-hours issues and emergencies on an ad hoc basis
• Provide each new First Team player with a bespoke welcome, including attending signings, a training ground tour, key staff introductions and ensuring all practicalities are in place on arrival
• Build relationships with players and families and coordinate appropriate support throughout the player’s journey
• Provide comprehensive lifestyle assistance, such as house rentals, passports, NI numbers, language lessons and payment of bills
• Establish credible relationships with external agencies and service providers to manage housing and vehicle arrangements
• Attend all home and some away First Team matches to provide in-person support, including matchday support for players and their families and guests, and match day logistics such as hospitality where appropriate
• Liaise with the Loans Manager and loan clubs on incoming and outgoing loans, including visiting each loan player during the season
• Work with the Media Department to support player appearances at club and foundation events and facilitate merchandise signings
• Ensure compliance with club, statutory and football governing body requirements, maintaining accurate records

Job description

Bristol City Football Club seeks a Player Care Manager to establish an elite care provision for First Team, PDP and emerging talent. You will lead daily welfare support, manage emergencies, and coordinate housing, travel and matchday needs.

Reporting to the First Team Operations Manager, you will build strong relationships with players and families, arrange relevant services, and ensure compliance with governing bodies. DBS check and passport required.