Platform QA Specialist: Content & Playback Assurance

sky; Hounslow; On-site; GBP 28,000 - 38,000; Full time

Job summary

Sky is seeking a Platform Quality Assurance Operator to join the Content eXperience & Distribution team for a fixed-term contract until January 2027. You will perform QA checks on VOD, OTT and selected content across Sky and NOW platforms, ensuring availability, accurate metadata, and smooth playback across Sky Q, Sky Glass, Sky Go and NOW.

The role requires meticulous attention to detail, strong communication, and the ability to work across multiple teams in a fast-paced environment.

Qualifications

• Excellent attention to detail and a consistent, methodical approach to quality checking.
• Demonstrable written and verbal communication skills, with experience explaining technical or content-related issues in plain English.
• Experience organising and prioritising multiple tasks in a fast-paced, time-critical environment.
• Demonstrable experience taking ownership of issues, investigating problems and following actions through to resolution.
• Experience working collaboratively with colleagues and stakeholders across different teams to achieve shared outcomes.
• Good general IT skills, with experience using and learning new systems, tools, applications and devices.
• Demonstrable customer-focused approach, sound judgement and experience producing accurate and reliable reports or updates.
• Flexibility and willingness to work the role's rotating shift pattern supporting a 24-hour, seven-day operation.

Responsibilities

• Carry out structured quality assurance checks on VOD, OTT and selected linear content across supported Sky and NOW platforms and devices.
• Validate content availability, search and navigation pathways, metadata, imagery, classifications, pricing where applicable, subtitles, audio, video playback and expected formats.
• Assess content from the customer's point of view, identifying issues that affect discovery, presentation, playback or overall ease of use.
• Work to release schedules and priority lists, giving appropriate focus to high-profile, time-critical content.
• Investigate findings using available operational tools and evidence, distinguishing isolated defects from wider platform or content issues.
• Raise, update and track incidents or defects through the agreed workflow, clearly describing the issue, affected services, customer impact and supporting evidence.
• Escalate issues promptly to the correct operational, editorial, technical or third-party support teams and retain ownership until the next action or resolution is clear.
• Produce accurate, concise reports, RAG updates and shift handovers that give stakeholders trusted visibility of service quality and outstanding risk.
• Support checks for new products, platform changes, applications and workflows, providing practical feedback on functionality and customer experience.
• Contribute to trend identification, weekly reporting, process documentation and continuous improvement across the end-to-end content workflow.

Skills

Attention to detail

Communication skills

Task prioritisation

Ownership of issues

Team collaboration

IT literacy

Customer-focused

Job description

Sky is seeking a Platform Quality Assurance Operator to join the Content eXperience & Distribution team for a fixed-term contract until January 2027. You will perform QA checks on VOD, OTT and selected content across Sky and NOW platforms, ensuring availability, accurate metadata, and smooth playback across Sky Q, Sky Glass, Sky Go and NOW.

The role requires meticulous attention to detail, strong communication, and the ability to work across multiple teams in a fast-paced environment.