Platform QA Operator – Hybrid, Content Playback Quality

Sky UK Limited; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Access to free NOW streaming

Generous pension

Private healthcare

Discounted mobile & broadband

Job summary

Sky UK Limited is recruiting for a Platform QA Operator to join the Content eXperience & Distribution team. You will assess on-demand and OTT content across Sky services to ensure availability, accuracy, discoverability and playback across Sky Q, NOW and related platforms.

The role requires hands-on QA with strong attention to detail, communication skills and the ability to work within rotating shifts as part of a hybrid office model in London. Fixed-term until January 2027.

Qualifications

• Excellent attention to detail and a consistent, methodical approach to quality checking.
• Demonstrable written and verbal communication skills, with experience explaining technical or content-related issues in plain English.
• Experience organising and prioritising multiple tasks in a fast-paced, time-critical environment.
• Demonstrable experience taking ownership of issues, investigating problems and following actions through to resolution.
• Experience working collaboratively with colleagues and stakeholders across different teams to achieve shared outcomes.
• Good general IT skills, with experience using and learning new systems, tools, applications and devices.
• Demonstrable customer-focused approach, sound judgement and experience producing accurate and reliable reports or updates.
• Flexibility and willingness to work the role's rotating shift pattern supporting a 24-hour, seven-day operation.

Responsibilities

• Carry out structured quality assurance checks on VOD, OTT and selected linear content across supported Sky and NOW platforms and devices.
• Validate content availability, search and navigation pathways, metadata, imagery, classifications, pricing where applicable, subtitles, audio, video playback and expected formats.
• Assess content from the customer’s point of view, identifying issues that affect discovery, presentation, playback or overall ease of use.
• Work to release schedules and priority lists, giving appropriate focus to high-profile, time-critical and business-priority content.
• Investigate findings using available operational tools and evidence, distinguishing isolated defects from wider platform or content issues.
• Raise, update and track incidents or defects through the agreed workflow, clearly describing the issue, affected services, customer impact and supporting evidence.
• Escalate issues promptly to the correct operational, editorial, technical or third-party support teams and retain ownership until the next action or resolution is clear.
• Produce accurate, concise reports, RAG updates and shift handovers that give stakeholders trusted visibility of service quality and outstanding risk.
• Support checks for new products, platform changes, applications and workflows, providing practical feedback on functionality and customer experience.
• Contribute to trend identification, weekly reporting, process documentation and continuous improvement across the end-to-end content workflow.

Skills

Attention to detail

Clear communication

Task prioritisation

Ownership of issues

Cross-team collaboration

IT skills

Reporting & documentation

Shift flexibility

Job description

Sky UK Limited is recruiting for a Platform QA Operator to join the Content eXperience & Distribution team. You will assess on-demand and OTT content across Sky services to ensure availability, accuracy, discoverability and playback across Sky Q, NOW and related platforms.

The role requires hands-on QA with strong attention to detail, communication skills and the ability to work within rotating shifts as part of a hybrid office model in London. Fixed-term until January 2027.