Platform manager

LTM; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology firm is seeking an experienced Platform Manager to join their team. This pivotal role involves managing and optimizing a Shopify Plus ecosystem for 400 stores globally. Responsibilities include overseeing configuration, enhancing platform scalability, and bridging the gap between technology and business. The ideal candidate should have 3-5 years of technical management experience in eCommerce, particularly with Shopify Plus, and excellent communication skills. This position is based in London with a hybrid work model.

Qualifications

• 3-5 years technical management experience in eCommerce with Shopify Plus expertise.
• Proven experience with PIM, OMS and WMS systems.
• Strong working knowledge of Shopify frontend standards, APIs, and data structures.

Responsibilities

• Manage Shopify Plus instances, integrations, and upgrades.
• Oversee end-to-end D2C architecture including integrations.
• Create and maintain technical documentation, training materials.

Skills

Technical management experience

Shopify Plus expertise

Experience with PIM, OMS, WMS

Communication skills

Education

Degree in Information Technology, Engineering, Business or related discipline

Job description

Location: London office, 3 fixed office days per week (Mon/Tue/Thu)

About the Role

We are seeking an experienced Platform Manager to join our Global Technology D2C team responsible for managing and optimising our Shopify Plus ecosystem of 400 stores worldwide. This role requires both business and technical acumen with an end‑to‑end understanding of D2C architecture spanning storefronts, integrations, operations and data flows.

As part of our Shopify Plus platform team you will oversee its setup, configuration and ongoing performance ensuring that our stores run smoothly, securely and efficiently. You will act as a subject matter expert providing technical proficiency, documentation, training and hands‑on problem‑solving while enabling new capabilities and integrations across the business.

This is a pivotal role for someone passionate about eCommerce technology, platform scalability and operational excellence in a high‑growth global environment.

Ecommerce Manager with Shopify Plus experience

Experience managing or supporting OMS/WMS systems

Key Responsibilities

• Setup configuration and ongoing management of Shopify Plus instances, integrations and upgrades
• Oversee and optimise the end‑to‑end D2C architecture including integrations with PIM, OMS, WMS, Finance, CRM and Reporting systems
• Manage user permissions, access controls and customer data privacy requests, deletions and data access
• Implement and manage Shopify Flows and customer service workflows as needed
• Partner with territory platform managers to align global standards and share best practices
• Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design
• Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution
• Create, maintain and deliver technical documentation, process guidelines and user training materials
• Act as a bridge between technology and business teams, communicating platform capabilities and enabling adoption
• Continuously refine and train teams in platform usage to improve performance and efficiency

Qualifications

• 3-5 years technical management experience in eCommerce with hands‑on Shopify Plus expertise in multi‑instance global environments
• Proven experience with PIM, OMS and WMS systems
• 10 years IT Business Analysis or technical solution design experience including at least 35 years in eCommerce
• Strong working knowledge of Shopify frontend standards, APIs and data structures
• Track record of translating requirements into practical innovative solutions
• Skilled in technical documentation, requirements gathering and architecture diagramming
• Proficient in tools for process design, technical specification and knowledge management
• Demonstrated ability to deliver on time, manage multiple priorities and work both independently and collaboratively
• Excellent written and verbal communication skills for both technical and business audiences
• Degree in Information Technology, Engineering, Business or related discipline