Plant Hire Desk Controller

OCU; Borehamwood; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working environment

Professional growth opportunities

Comprehensive benefits package

Job summary

OCU in Borehamwood is seeking a Hire Desk Controller to ensure the smooth hiring of equipment, machinery, and tools. The role focuses on responding to customer enquiries, processing orders, and managing logistics.

The ideal candidate will possess strong communication skills, problem-solving abilities, and some knowledge of industry practices. OCU offers a supportive work environment with opportunities for growth and comprehensive benefits.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritise efficiently.
• Knowledge of hire industry practices and relevant software is a plus.

Responsibilities

• Respond to customer enquiries about hire, providing quotes, and resolving issues.
• Process new hire requests, manage existing orders, and coordinate collections.
• Ensure the right equipment is available and liaise with the workshop for maintenance.

Skills

Strong communication and customer service skills

Ability to manage multiple tasks and prioritise efficiently

Knowledge of hire industry practices and relevant software

Problem-solving and organisational skills

Good attention to detail and accuracy

Job description

The Opportunity

The Hire Desk Controller will be responsible for ensuring the smooth hire of equipment, machinery, and tools, supporting customers with timely availability and delivery. The role also involves handling customer enquiries, processing orders, coordinating equipment logistics, and managing invoice queries in a busy operational environment.

Application Deadline

5 June 2026

Department

Plant & Transport

Location

Borehamwood

Responsibilities

• Respond to customer enquiries about hire, providing quotes, and resolving issues or complaints
• Process new hire requests, manage existing orders, and coordinate collections
• Ensure the right equipment is available, checking stock levels, and liaising with the workshop for maintenance
• Maintain accurate records of hires, process invoice queries, and assist with stock control

Skills, Knowledge and Expertise

• Strong communication and customer service skills
• Ability to manage multiple tasks and prioritise efficiently
• Knowledge of hire industry practices and relevant software
• Problem‑solving and organisational skills
• Good attention to detail and accuracy

What We Offer

OCU offers a flexible and supportive working environment, empowering employees with autonomy, opportunities for professional growth and a comprehensive benefits package designed to support both career development and wellbeing.

Equal Opportunities

To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process, by emailing [e-mail].