Planning & Operations Administrator

Office Angels; Linlithgow Bridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Pension scheme

28 days annual leave

Employee assistance program

Discount vouchers

Eye care vouchers

Interview support and guidance

Permanent work search assistance

Job summary

Office Angels seeks a proactive Planning & Operations Administrator to support field-based engineers across installation and maintenance activities in the UK. You will coordinate schedules, manage enquiries, and ensure smooth operations behind the scenes.

Join a well-established agency in the energy and projects sector, with a focus on accuracy, efficiency and customer satisfaction. This temporary role offers exposure to a fast-paced environment and diverse assignments.

Qualifications

• Previous experience in planning, scheduling, coordination, logistics, customer service, or administration.
• Strong Excel skills with the ability to manage and manipulate scheduling data.
• Excellent organisational and time management abilities.
• Strong communication skills and confidence dealing with customers and operational teams.

Responsibilities

• Plan, schedule and optimise engineers' daily workloads to maximise efficiency and meet project deadlines.
• Monitor engineer availability, locations and customer requirements to create effective work schedules.
• Communicate with customers regarding appointments, service updates and project activity.
• Manage incoming telephone and email enquiries, providing professional and timely responses.
• Liaise with engineers and operations teams to resolve scheduling conflicts and changes.
• Update internal systems with accurate job information, customer records and project data.
• Produce and maintain spreadsheets, reports and planning documents using Excel.
• Track progress of ongoing installations and repairs to meet service level commitments.
• Support the wider operations team with administrative tasks and process improvements.
• Identify and escalate potential delays, resource issues or customer concerns.

Skills

Excel proficiency

Organisational skills

Communication skills

Time management

Problem solving

Tools

Excel

Job description

Immediate Start | Short to Medium-Term Assignment | Energy & Projects Sector

Are you a highly organised administrator who thrives in a fast-paced environment? Do you enjoy coordinating schedules, solving problems, and keeping operations running smoothly behind the scenes?

We're seeking a proactive and detail-oriented Planning & Operations Administrator to join a busy team supporting field-based engineers across a variety of installation and maintenance activities. This is an excellent opportunity to join a well-established organisation operating within the energy and projects sector, where no two days are the same.

The Role

As a key member of the team, you will act as the central point of coordination between engineers, customers, and internal stakeholders, ensuring work is scheduled efficiently and delivered to the highest standard.

Your responsibilities will include:

• Planning, scheduling, and optimising engineers' daily workloads to maximise efficiency and meet project deadlines
• Monitoring engineer availability, geographical locations, and customer requirements to create effective work schedules
• Communicating with customers regarding appointments, service updates, and ongoing project activity
• Managing incoming telephone and email enquiries, providing professional and timely responses
• Liaising closely with engineers and operational teams to resolve scheduling conflicts and last-minute changes
• Updating internal systems with accurate job information, customer records, and project data
• Producing and maintaining spreadsheets, reports, and planning documents using Excel
• Tracking progress of ongoing installations and repair works to ensure service level commitments are met
• Supporting the wider operations team with administrative tasks and process improvements
• Identifying and escalating potential delays, resource issues, or customer concerns before they impact service delivery

About You

We're looking for someone who can confidently juggle multiple priorities while maintaining exceptional attention to detail. You'll ideally have:

• Previous experience within planning, scheduling, coordination, logistics, customer service, or administration
• Strong Excel skills with the ability to manage and manipulate scheduling data
• Excellent organisational and time management abilities
• Strong communication skills and confidence dealing with customers and operational teams
• The ability to remain calm and effective when priorities change
• A proactive approach with a natural problem-solving mindset
• High levels of accuracy and attention to detail
• Experience working in a fast-moving operational, engineering, construction, utilities, energy, or projects environment would be advantageous

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance.

Benefits

Here are just some of the benefits you can expect when you become part of the Office Angels team:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
• Access to discount vouchers with many high street brands
• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst you're in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)
• Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website