Planning Coordinator

Allscreens Nationwide Ltd; Treharris; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Online GP service

Employee assistance programme

My Rewards portal

Life assurance

Cycle to work

Enhanced maternity leave

Reward and recognition scheme

Job summary

M Group in Wales is seeking a New Connections Coordinator to join our planning team, delivering all activities related to New Connections with a focus on efficient, customer‑facing service in a busy water infrastructure operation.

You will coordinate resources across geography and skill sets, communicate effectively with customers and stakeholders, and help the team achieve performance targets while growing your career within a supportive, safety‑driven environment.

Qualifications

• GCSE or A-Level qualifications or equivalent.
• NVQ Level 1–3 relevant to role.
• Experience with technology and software.
• Advanced IT skills are desirable.

Responsibilities

• Manage the customer from receipt of the job and maintain communication.
• Review client job promotion to ensure high standards.
• Create and review plans to match resources to geography and skillset.
• Maximise productivity and planned value targets.
• Ensure planning tasks are thoroughly managed to avoid downtime.
• Monitor resource levels in real time to ensure compliance.
• Communicate professionally with key stakeholders.
• Contribute as a team player to planning and operations.
• Coordinate with supervisors and admin support to meet targets.
• Identify opportunities to improve planning performance and customer service.

Skills

Strong communication

IT skills

Team player

Prioritisation

Water industry experience

Education

GCSE or A-Level

NVQ Level 1-3

Tools

Technology & software experience

Job description

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our clean water team. Safeguarding the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high-water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.

Want to be a part of it?

What will you be doing?

As a New Connections Coordinator, you will be part of our planning department who are responsible for delivering all activities associated New Connections. Your role will be area specific however areas within the team can change to ensure we provide a sustainable, efficient service.

Below is an outline of the of your main duties, relevant skills, experience, and training needed for the role:

• Manage the customer from receipt of the job, ensure good communication is delivered throughout.
• Review client job promotion to ensure we accept works to a high standard.
• Create and review the plan to ensure we have matched resources to geography and skillset.
• Maximise productivity and planned value targets.
• Ensure planning tasks are thoroughly managed to avoid downtime/abort visit costs.
• Monitor resource levels in real time to ensure compliance.
• Communicate Professionally with Key Stakeholders.
• Actively Contribute as a Team Player.
• Work closely with operational supervisors and admin support to plan, direct and monitor the activities of the team to achieve all performance targets.
• Identify opportunities to improve planning performance and customer service delivery.
• Communicate effectively and efficiently with operational staff (supervisors and operatives).

What you'll bring

We value you for who you are, so appropriate formal training and development will be provided, but we will look favourably if you can demonstrate that you have achieved:

• GCSE or A-Level Qualifications, NVQ Level 1-3
• Experience with technology and software
• Experience of working in the water industry, that would be preferable but not essential
• Advanced IT skills
• Strong Communication Skills
• Structured & able to prioritise their own workload
• Team player who is willing to help others
• Works well in a thriving environment

What's in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

• 25 days annual leave plus bank holidays
• Discretionary bonus scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It's an exceptional time to be a part of M Group.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.