Customer Support

Allscreens Nationwide Ltd; Preston; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Contributory pension

Online GP service

Employee assistance programme

My Rewards discounts

Life assurance

Cycle to work

Salary finance

Give as you earn

Maternity/Paternity leave

Reward and recognition

Refer a friend

Job summary

M Group in Preston is seeking a customer-focused role within our water capital project delivery team. You will support project teams, visit sites, and ensure customers are treated with professionalism while minimising disruption.

The role requires strong organisation, excellent communication, and a full clean driving licence for site visits. You will help prepare customer communications, manage impact assessments, and contribute to a positive legacy through community engagement.

Qualifications

• Strong customer liaison skills.
• Highly organised and able to prioritise own workload.
• Excellent communication skills.
• Full clean driving licence is essential for this role.

Responsibilities

• Advise and support Project Teams and Client Customer Teams.
• Own workload, visit sites and keep disruption to a minimum.
• Prepare customer communications, manage impact assessments and maintain project communication plans.

Skills

Customer liaison

Organised

Communication

Full clean driving licence

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where you'll be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our water capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it?

What you’ll be doing?

You’ll report to the Customer Manager, supporting Project Teams and engaging directly with Client Customer Teams. You'll own your workload, visiting sites and ensuring every customer is treated with professionalism and care, keeping disruption to a minimum. Strong organisation and communication skills are key, as you’ll prepare customer communications, manage impact assessments, and maintain project communication plans.

You’ll also support community events and actively engage to help deliver a positive legacy. A full, clean driving licence is essential for site visits.

What you’ll bring?

• Do you have strong customer liaison skills?
• Are you highly organised and able to prioritise own workload?
• Do you have excellent communication skills?
• Do you have a full clean driving licence is essential for this role.

What’s in it for you?

• We offer a range of benefits designed to support your life in and out of work, some of which include;
• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

• 25 days annual leave plus bank holidays
• Discretionary bonus scheme

  About us

  We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

  Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

  • We’re responsible and go further for our people, clients, communities and the planet
  • We’re open and seek new and better ways of exceeding expectations
  • We’re together and as one team; the whole is greater than the sum of the parts
  • We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

  Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

  It’s an exceptional time to be a part of M Group.

  For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.