Force Resourcing Assistant

West Midlands Police; Birmingham; On-site; GBP 25,000 - 34,000; Full time

Job summary

West Midlands Police seeks a role focused on managing attendance and leave via the Force-wide MyTime Duty Management system. Based at Police Headquarters, Lloyd House, Birmingham, the role supports officers and staff with TOIL, rest days, and shift patterns within the Force Resourcing Unit Delivery Team.

The position requires a customer-focused, policy-aware approach, with vetting and medical checks part of the process. Interviews are scheduled for late September.

Qualifications

• To assist in the provision of first class, multi-channel, customer focused services.
• Be inquisitive and quickly fill gaps in knowledge.
• Work as part of a collaborative goal orientated team focused on achieving outcomes for customers.

Responsibilities

• To assist in the provision of first class, multi-channel, customer focused services.
• Be knowledgeable across all areas within the remit of the role and the service delivery area.
• Collaborate in a goal-oriented team to achieve customer outcomes.
• Respond to customer requests via face to face, email, phone or letter.
• Ensure customer experience is at the centre of services delivered.

Job description

We reserve the right to close the vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your application as soon as possible.

If you have applied for this role in the last 12 months, you will not be eligible to apply.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

The Role

One of the key areas of responsibility within the department is the management of attendance and absence of all staff and officers via the Force wide MyTime Duty Management system. This system records expected duties and shifts worked by all officers and staff, any changes to these and any absence from these duties including annual leave and sickness. This opportunity lies within the Force Resourcing Unit Delivery Team who have responsibility for supporting the force in managing Police Officers and Police Staff Members Annual Leave, TOIL, Rest Days, and shift patterns amongst other things.

Key Responsibilities:

• To assist in the provision of first class, multi-channel, customer focused services.
• To be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets). Be inquisitive and quickly fill gaps in knowledge.
• Work as part of a collaborative goal orientated team focused on achieving outcomes for customers - both in the relevant service delivery area and as one wider Operations Department.
• Respond efficiently and effectively to customer requests for information or service via face to face, email, telephone or by letter. Ensuring that all transactions and services are delivered right first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.
• Ensuring the customer experience is at the centre of the services delivered.

Hours & Location:

The Role is based at Police Headquarters, Lloyd House, Birmingham. The Hours are fulltime consisting of 36.5 Hours a week.

Vetting:

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearancescrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical:

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and a hearing test.

Allowances:

N/A

Interviews

24th / 25th September

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to notethat there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example:in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.In these circumstances, the employer could select the candidates whobestmeet the essential criteria for the job, as they would do for non-disabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities