Force Resourcing Assistant

West-Midlands-Police; Birmingham; On-site; GBP 27,000 - 28,000; Full time

Job summary

West Midlands Police is seeking a capable administrator to support attendance and absence management for officers and staff from the Police Headquarters, Lloyd House, Birmingham. The role focuses on delivering multi-channel, customer-focused services within the Force Resourcing Unit Delivery Team, managing leave, TOIL, rest days and shift patterns.

The position is full-time (36.5 hours weekly) with mandatory vetting, medical checks and interviews planned for late September.

Qualifications

• To assist in the provision of first class, multi-channel, customer focused services.
• Be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets).
• Work as part of a collaborative goal orientated team focused on achieving outcomes for customers.

Responsibilities

• To assist in the provision of first class, multi-channel, customer focused services.
• To be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets).
• Work as part of a collaborative goal orientated team focused on achieving outcomes for customers - both in the relevant service delivery area and as one wider Operations Department.
• Respond efficiently and effectively to customer requests for information or service via face to face, email, telephone or by letter. Ensuring that all transactions and services are delivered right first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.
• Ensuring the customer experience is at the centre of the services delivered.

Job description

Birmingham, West Midlands, United Kingdom

Job Info

• Job Identification 2570
• Job Category Business Support & Admin
• Posting Date 08/18/2026, 09:38 AM
• Locations 199, Park Lane, Birmingham, B6 5DD, GB LLOYD HOUSE, BIRMINGHAM, null, B4 6NQ, GB
• Apply Before 09/01/2026, 10:55 PM
• Job Schedule Full time
• Employee Type Permanent
• Minimum Salary 26,703
• Maximum Salary 28,071

Job Description

We reserve the right to close the vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your application as soon as possible.

If you have applied for this role in the last 12 months, you will not be eligible to apply.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

The Role

One of the key areas of responsibility within the department is the managementof attendance and absence of all staff and officers via the Force wide MyTime Duty Management system. This system records expected duties and shifts worked by all officers and staff, any changes to these and any absence from these duties including annual leave and sickness. This opportunity lies within the Force Resourcing Unit Delivery Team who have responsibility for supporting the force in managing Police Officers and Police Staff Members Annual Leave, TOIL, Rest Days, and shift patterns amongst other things.

Key Responsibilities:

• To assist in the provision of first class, multi-channel, customer focused services.
• To be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets). Be inquisitive and quickly fill gaps in knowledge.
• Work as part of a collaborative goal orientated team focused on achieving outcomes for customers - both in the relevant service delivery area and as one wider Operations Department.
• Respond efficiently and effectively to customer requests for information or service via face to face, email, telephone or by letter. Ensuring that all transactions and services are delivered right first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.
• Ensuring the customer experience is at the centre of the services delivered.

The Role is based at Police Headquarters, Lloyd House, Birmingham. The Hours are fulltime consisting of 36.5 Hours a week.

Vetting:

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearancescrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical:

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and a hearing test.

N/A

Interviews

24th / 25th September

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to notethat there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example:in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.In these circumstances, the employer could select the candidates whobestmeet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

About Us

West Midlands Police is the second-largest police force in England, serving more than 2.9 million people across Birmingham, Coventry, Wolverhampton, Dudley, Sandwell, Solihull and Walsall. Every day, our people work together to keep our communities safe, protect vulnerable people, prevent crime and bring offenders to justice.

We answer more than 2,000 emergency calls every day and provide policing 24 hours a day, 365 days a year. Whether responding to emergencies, supporting victims, investigating crime or working behind the scenes, every role plays a vital part in delivering an outstanding service to the public.

We're proud of the progress we've made in reducing crime, improving emergency response times and increasing arrest rates. These achievements are only possible because of the dedication, professionalism and expertise of our officers, staff and volunteers. As we continue to transform the way we police, we're looking for talented people who are committed to making a real difference.

Why Join West Midlands Police?

A career with West Midlands Police is about more than a job, it's an opportunity to have a meaningful impact on the lives of millions of people. Whatever your role, you'll contribute to keeping our communities safe while developing your own skills and career.

When you join us, you'll benefit from:

• Meaningful work that makes a difference every day.
• A diverse range of career opportunities across policing and professional support services.
• High-quality training, development and opportunities to progress.
• A supportive and inclusive working environment where everyone is encouraged to achieve their potential.
• Competitive pay, generous annual leave, excellent pension arrangements and a wide range of employee benefits.
• The opportunity to work alongside dedicated colleagues who share a common purpose.

Our Commitment to Inclusion

We believe that a diverse workforce helps us better understand and serve the communities we protect. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

As a Disability Confident Leader, the highest level of the Government's Disability Confident scheme, we are committed to removing barriers to employment and supporting disabled applicants and employees throughout their careers. Through our Disability Confident Interview Scheme, applicants who declare a disability and meet the essential criteria for a role will normally be offered an interview, subject to the scheme's terms and any recruitment constraints.

Our Diversity and Inclusion Vision is to maximise the potential of people from all backgrounds through a culture of fairness, respect and inclusion, enabling us to deliver the best possible service to our communities.

Professional Standards

Working in policing is a position of trust. Our officers and staff are expected to demonstrate the highest standards of integrity, professionalism and accountability. Successful applicants will be subject to appropriate vetting and are expected to uphold the ethical standards and responsibilities that come with serving the public.

Recruitment and the Use of AI

We recognise that many candidates use AI tools to support activities such as proofreading and improving the presentation of written applications. This is acceptable, provided the content you submit accurately reflects your own knowledge, skills and experience.

Applications must be your own work. Any evidence of plagiarism, false or misleading information, or the inappropriate use of AI during assessments or selection activities where it is not permitted may result in your application being rejected.

We know that supporting our people is essential to delivering the best service to our communities. That's why we offer a comprehensive range of employee benefits, wellbeing support and development opportunities to help you thrive throughout your career.

Visit our Benefits page to find out more about the rewards and support available when you join West Midlands Police.