Planning Team Leader

Integral UK LTD; Frankley; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Salary negotiable

25 days holiday + bank holidays

Pension scheme

Life Assurance

36.5 hours per week

Job summary

Hall & Kay is seeking a Planning Team Leader to oversee PPM work orders and coordinate service delivery. You will lead a planning team while working closely with engineering teams to enhance report quality, asset data accuracy, and job completion efficiency.

Responsibilities include leading planners, allocating workload, overseeing PPM and remedial works with direct labour and subcontractors, ensuring SLA compliance and safe RAMS processes. Strong stakeholder communication is essential.

Qualifications

• Proven experience leading a planning/coordination team in fire, security, sprinkler or facilities management.
• Strong coaching and development skills for teams.
• Experience delivering service against client SLAs with multiple stakeholders.
• Experience raising subcontractor purchase orders and managing supplier relations.
• Proficient with planning software, databases, and customer portals.
• Ability to interpret RAMS and engineering reports.
• Understanding of PPM schedules and reactive maintenance workflows.
• Knowledge of asset data integrity and management.

Responsibilities

• Lead and develop a team of planners with guidance, support and mentorship.
• Allocate workload, monitor productivity, and foster collaboration to deliver service.
• Oversee planning of PPM and remedial works with direct labour and subcontractors, aligned to SLAs.
• Review scheduling decisions, manage resources, and implement efficiency strategies.
• Oversee ordering of parts, access equipment, plant and tools for operations.
• Ensure RAMS and permits are issued in a timely, compliant manner.
• Maintain relationships with customers, engineers and internal teams through proactive communication.
• Lead monthly performance reviews and client meetings, representing planning professionally.
• Monitor service delivery against SLAs and update portals and planning systems in real-time.
• Oversee PO raising/processing and budget awareness for suppliers/subcontractors.
• Produce monthly performance reports and drive continuous improvements.

Skills

Planning leadership

Team supervision

Contractual SLAs management

Purchase orders management

IT planning systems

RAMS interpretation

Stakeholder communication

KPI reporting

Tools

Planning software

Database systems

Job description

Job Title: Planning Team Leader

Location: Birmingham

Summary of Role

We are seeking a Planning Team Leader to oversee our Planned Preventative Maintenance (PPM) work orders, coordinate service delivery. You will lead a planning team while working closely with engineering teams to enhance report quality, asset data accuracy, and job completion efficiency.

What you will be doing

• Lead and develop a team of planners, providing guidance, support, and mentorship to ensure consistent performance and professional growth.
• Allocate workload effectively, monitor team productivity, and foster a collaborative environment that delivers exceptional service to clients and engineering teams.
• Oversee the planning of PPM and remedial works with direct labour and subcontractors, ensuring alignment with customer SLAs and contractual obligations.
• Review and approve scheduling decisions, manage resource allocation, and implement strategies to optimise completion times and service quality.
• Supervise the ordering of parts, access equipment, plant, and tools to support engineering operations.
• Ensure timely booking-in and issuance of Risk Assessments and Method Statements (RAMS) and permits where required, maintaining compliance with health and safety requirements.
• Maintain strong relationships with customers, service engineers, and internal teams through proactive communication and efficient query resolution.
• Lead monthly performance reviews, attend client calls and meetings, and represent the planning function professionally in all stakeholder interactions.
• Monitor service delivery against strict SLAs, updating customer portals and planning systems in real-time. Identify at-risk jobs, elevate concerns appropriately, and ensure corrective actions maintain service commitments.
• Oversee the raising and processing of supplier and subcontractor purchase orders, maintaining budget awareness and cost control.
• Produce monthly performance reports analysing team productivity, SLA compliance, and service quality metrics. Identify trends, implement process improvements, and drive continuous enhancement of planning operations and customer satisfaction.

What we will need from you

• Proven experience in a planning, coordination, or supervisory role within the fire and security, sprinkler, construction, engineering, or facilities management industry
• Demonstrated ability to lead or supervise teams, with strong coaching and development skills
• Experience managing service delivery against contractual SLAs with multiple stakeholders
• Track record of processing and raising subcontractor purchase orders and managing supplier relationships
• Strong IT proficiency with experience using database systems, customer portals, and planning software
• Ability to interpret technical documentation, RAMS, and engineering reports
• Understanding of PPM schedules and reactive maintenance workflows
• Familiarity with asset management principles and data integrity requirements
• Exceptional communication skills with the ability to liaise confidently with customers, engineers, subcontractors, and senior stakeholders
• Strong written skills for reports, correspondence, and documentation
• Ability to manage difficult conversations and resolve conflicts effectively
• Professional telephone manner and customer service orientation
• Excellent time management with the ability to prioritise multiple demands and competing deadlines
• Strong organisational skills to manage workflows, paperwork, and team activities
• Problem-solving mindset with the ability to implement practical solutions quickly
• Attention to detail ensuring accuracy in scheduling, ordering, and documentation
• Previous experience producing KPI reports and performance analytics

What you can expect in return

• Competitive & negotiable salary depending on experience
• 25 days holiday plus bank holidays and option to buy 5 days
• Contributory company pension scheme
• Life Assurance
• Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:05)

Additional Company information

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.

What sets us apart? Our culture. What we call 'the Hall & Kay way'.…it's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It's our people that make us trusted to deliver.

Find out more about us and what our people say about us.