Operations Administrator

PHS Group Ltd.; Newark and Sherwood; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Virtual GP

Holiday buy/sell scheme

Discounter & retailer perks

ILM training

Apprenticeship opportunities

23 days holiday + bank holidays

Job summary

phs is seeking an Operations Administrator in Newark to coordinate service routes and brief drivers, acting as a bridge between drivers and the Operations & Service Manager. The role focuses on maintaining smooth operations, delivering excellent customer service, and supporting KPI-driven processes.

The successful candidate will manage route planning, communications with drivers and head office, and real-time attendance and performance tracking, contributing to efficient service delivery.

Qualifications

• Provide excellent service delivery.
• Build customer focus and relationship management.
• Demonstrate people management and development skills.
• Comply with health and safety regulations.

Responsibilities

• Coordinate service routes and brief/debrief drivers to enhance delivery and customer service.
• Answer calls from drivers, clients and Head office regarding site service.
• Act as a link between Service Drivers and Operations & Service Manager.
• Distribute work to available staff and ensure KPI-compliant performance within deadlines.
• Prepare data for briefing/debrief sessions for service drivers.

Skills

Excellent service

Customer focus

People management

Health & safety

Job description

Operations Administrator

Newark

£12.75per hour | £26,514per year | 40 hours per week

Permanent | Monday to Friday | No scheduled weekends

As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.

The Operations Administrator at phs will:

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessions for service drivers.
• Ensure that completed routes and attendance are processed in real time To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

The ideal candidate for an Operations Administratorat phs will:

• Provide Excellent Service Delivery
• Be able to build Customer Focus & Relationship Management
• Have People Management & Development Skills.
• Comply with Health & Safety Regulations.
• Be a versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.

In return for your commitment and expertise, you will get:

• £26,514per year
• £12.75per hour
• 20 hours a week
• 13 paydays per year (every 4 weeks)
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme (pro rata for part-time colleagues)
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

About phs:

Phs was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.