Planner (Nights)

Arcus FM; Redditch; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Night shift premium

4% bonus

Pension scheme

Life Assurance

Training Sponsorship

Discounts

Job summary

Arcus FM Limited in Redditch is seeking a Customer Assurance Agent for a permanent, full-time role. You will work 40 hours per week from 7pm to 7am on a rotating schedule, including weekends, requiring flexibility.

As the go-to person between Helpdesk and Planning, you will manage multiple inboxes, respond to queries, and produce MI reports capturing incidents from fire to water issues. Strong Excel skills, time management, and accuracy are essential.

Qualifications

• Exceptional customer service skills.
• Able to multi-task and escalate when needed.
• Proficient with Excel and reporting.

Responsibilities

• Manage multiple inboxes and liaise between Helpdesk and Planning teams.
• Answer queries promptly and produce MI reports.
• Capture faults from incidents and report to Directors with accuracy.
• Work under pressure to resolve major/minor incidents.

Skills

Customer service

Multi-tasking

Time management

Attention to detail

Tools

Excel

Job description

Why Join Us

Do you enjoy working on complex and complicated queries?

Are you a problem-solver who enjoys finding quick resolutions?

Do you enjoy working within a team?

Yes? Then we may have THE ideal role for you…

Working as our Customer Assurance Agent on a permanent basis at our Redditch site. You’ll be working 40-hours a weekbetween 7pm – 7am including weekends on a rota basis, therefore, a degree of flexibility is required due to business requirements.

What You'll Be Doing

Working as the ‘go-to person’ between our Helpdesk and Planning teams. You’ll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You’ll find it rewarded when you are resolving major/minor incidents for the store/depots with the support of your team.

What We're Looking For

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn’t matter which industry or sector you have experience in, if you can multi-task, escalation… etc.

When you join us, you’ll receive:

• Salary: £26,758 per annum, plus £1.60 per hour night shift premium
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs