Planner (Nights)

Arcus FM Limited; Redditch; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Night shift premium

4% bonus

25 days annual leave

Pension matching 5-6%

Life Assurance

Training Sponsorship

Discounts & vouchers

Job summary

Arcus FM Limited is seeking a Customer Assurance Agent for our Redditch site. The role is fixed 40 hours per week from 7pm to 7am on a rota including weekends, requiring flexibility for business needs.

You will act as the bridge between our Helpdesk and Planning teams, managing multiple inboxes, addressing queries promptly, and producing MI reports that capture data on faults from major to minor incidents. You’ll report to Directors with accuracy under pressure, delivering tangible results.

Qualifications

• Exceptional customer service skills.
• Driven, and enjoys resolving complex, complicated queries.
• Good Excel skills.

Responsibilities

• Serve as the go-to between Helpdesk and Planning teams, handling multiple inboxes.
• Answer queries promptly and produce MI reports for major clients.
• Report faults from incidents, from major to minor, to Directors and stakeholders.

Skills

Customer service

Excel

Tools

Excel

Job description

Do you enjoy working on complex and complicated queries?

Are you a problem-solver who enjoys finding quick resolutions?

Do you enjoy working within a team?

Yes? Then we may have THE ideal role for you…

Working as our Customer Assurance Agent on a permanent basis at our Redditch site. You’ll be working 40-hours a weekbetween 7pm - 7am including weekends on a rota basis, therefore, a degree of flexibility is required due to business requirements.

About the Job

Working as the ‘go-to person’ between our Helpdesk and Planning teams. You’ll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You’ll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

To be successful you will have:

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn’t matter which industry or sector you have experience in, if you can multi-task, escape when required and love a challenge (and being challenged), then apply for this position today!

When you join us, you’ll receive:

• Salary: £26,758 per annum, plus £1.60 per hour night shift premium
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs